topic does KDS still work when toast network is down? in Back Office & Team

does KDS still work when toast network is down?

SSpade19 — Sun, 23 Jul 2023 17:36:52 GMT

If KDS is connected wirelessly to toast managed network, does it talk directly to the Handhelds or Flex system or is everything routed through toast network?

Need to know if kitchen can still receive orders if only using a KDS. Also would it make a difference if I connect KDS via LAN vs wireless?

Re: does KDS still work when toast network is down?

rcmck — Sun, 23 Jul 2023 17:46:07 GMT

It will eventually work in offline mode for everyone (still being rolled out I believe). You would have to check your device status to see if you have it yet, if you see a section called sync hub device then you have local sync and KDS will continue to function if Toast system is offline. Wireless or wired doesn't matter, though wired is always preferred if you have the option.

Re: does KDS still work when toast network is down?

SSpade19 — Sun, 23 Jul 2023 18:56:56 GMT

Does this mean that once "sync hub device" is rolled out, all toast devices can at least sync locally? Meaning orders entered in one handheld will be visible to all handhelds, flex systems even when toast network is offline or my restaurant looses internet connectivity?

Re: does KDS still work when toast network is down?

rcmck — Sun, 23 Jul 2023 19:11:00 GMT

That is the final goal yes, but KDS sync is the first stage, the final form will be all syncing with the sync hub including orders, or at least that was the plan when I learned about this several months ago during a zoom call about improving the offline mode experience. I currently have KDS local sync, haven't had a outage yet but I intentionally caused one to test it and it worked great.

Re: does KDS still work when toast network is down?

Sdaniel — Thu, 30 Nov 2023 16:47:15 GMT

Hi @rcmck!

I recently signed up for this beta, however, I was not provided with additional information on how to use. I found one article in Toast central, but again, not much was explained. Were you provided with additional information on how to utilize this feature? Currently one of our locations is offline, and being able to use this feature would help tremendously!

Thank you!

Re: does KDS still work when toast network is down?

rcmck — Thu, 30 Nov 2023 17:17:04 GMT

There isn't anything you have to do to setup, it will pick a hub device automatically. There are a couple requirements for it to work, mostly just having at least one hard wired terminal. To see if you have local sync and if it is working check the device status on any device and you will see another section called sync hub device, if there is a device listed and reachable it should be all set. (mine is unreachable because this is a virtual device not on the network)

https://doc.toasttab.com/doc/platformguide/platformOfflineModeLocalSync.html