topic Re: Entering a Negative Deposit in Back Office & Team

Entering a Negative Deposit

JesseQ — Wed, 09 Aug 2023 16:54:32 GMT

I am having some troubles entering a negative deposit at the end of the day. The expected deposit is showing up in the sales report properly as a negative number, but when we try to enter the actual up at the terminal, it wont let us put in a negative number. Are we missing something? Is there another way to do it?

Re: Entering a Negative Deposit

Rob — Wed, 09 Aug 2023 19:55:12 GMT

Hey @JesseQ, you are unable to enter a negative deposit on the terminal.
If you must enter a negative deposit, you need to adjust it on the backend; information on how to do this is below.

Can a cash drawer be adjusted after it has been closed?
Get Started with Toast Deposits

It might also help to set tip payouts to be on paychecks instead of at the end of the night so you won't have a negative deposit!

Re: Entering a Negative Deposit

au79teahouse — Wed, 09 Aug 2023 22:42:36 GMT

normally you shouldn't get a negative deposit.

Re: Entering a Negative Deposit

JesseQ — Thu, 10 Aug 2023 12:12:59 GMT

We pay out our servers and bartenders all of their credit card tips at the end of their shift. Sometimes this outweighs our cast sales and we end up with a negative deposit for that day

Re: Entering a Negative Deposit

au79teahouse — Thu, 10 Aug 2023 20:53:18 GMT

ah that makes sense now. I'm sorry that I rarely run into situations like that. In case this, I think it's better to do a "cash in" when the deposit comes out negative.

Re: Entering a Negative Deposit

JesseQ — Fri, 11 Aug 2023 14:04:24 GMT

Ok. I could give that a try