topic Re: Loyalty GLITCH/ Feature Request in Guest Experience

Loyalty GLITCH/ Feature Request

Penguin_Meg1 — Tue, 27 Aug 2024 20:54:13 GMT

Hi Toasters,

HEADS UP TO LOYALTY USERS!

I have our Toast loyalty program set up for the customer to receive a $10 birthday reward during their birthday month. I had a nice regular customer let me know that they had been able to use the $10 birthday reward multiple times during their birthday month. This particular customer had used the $10 bday reward 3 times in one week.

I called toast support and much to my surprise this is something that toast knows happens. and all the customer service person could do was suggest that I make the birthday rewards only usable on the actual day of the customers birthday. Other than that they support person was going to put in a feature request. I'm not sure why the loyalty settings would allow us to choose redeemable during the whole birthday month with a glitch like this....

I'm putting this info here in toast community to hopefully give some boost to the feature request and also as a heads up for anyone using loyalty. I would have set things up differently had I known during the setup process.

Re: Loyalty GLITCH/ Feature Request

au79teahouse — Wed, 28 Aug 2024 04:08:05 GMT

Confirmed customers are able to redeem their birthday rewards throughout the month at our location as well. It was not possible before. I guess something changed during recent update and it shouldn't be a feature request. It's a bug and needs to be fixed asap.

Re: Loyalty GLITCH/ Feature Request

olisquare — Thu, 29 Aug 2024 14:00:58 GMT

That's pretty crazy... would be good to know when this is fixed and how Toast prioritizes this.

Re: Loyalty GLITCH/ Feature Request

au79teahouse — Mon, 09 Sep 2024 00:39:30 GMT

I'm just following up if anyone has an update on this issue yet. Thanks

Re: Loyalty GLITCH/ Feature Request

olisquare — Mon, 09 Sep 2024 13:53:12 GMT

None from here. No time line on fix, custom report notifier to identify abuse, discussion on a partial loyalty program credit for the hole.

Re: Loyalty GLITCH/ Feature Request

Rob — Mon, 09 Sep 2024 17:07:51 GMT

Thanks for bringing this up; this is not the intended function of Birthday rewards. Based on the information I can find, this issue was just recently solved. If anyone still has the issue, please let me know so I can investigate further.

Re: Loyalty GLITCH/ Feature Request

au79teahouse — Thu, 31 Oct 2024 01:35:28 GMT

Hi Rob, ~~we still have customers who can still redeem their birthday rewards multiple time during their birth month. Can you please confirm the glitch has actually seen fixed please? Thank you~~

My apology. Everything is working correctly.

Re: Loyalty GLITCH/ Feature Request

Rob — Thu, 31 Oct 2024 15:05:59 GMT

Thanks for the update. Let me know if anything changes!