topic Re: Guest Receipt and Loyalty in Guest Experience

Guest Receipt and Loyalty

JesseQ — Fri, 10 Jan 2025 21:32:57 GMT

This is something I've just noticed, but apparently its been going on for a while. Our loyalty program is set to reward $5 per 100 points acquired. When they apply the loyalty card to their check, it'll print the guests receipt with a message at the bottom showing them their gathered rewards. However, this number is completely wrong. It seems to be showing their point balance as a dollar amount instead of showing their actual reward balance. For example, a guest 252 points saved up and the receipt was telling them the could " Get $25.20 off their next visit" when the actual balance was $12.50. They thought someone used their points without them knowing before I realized what the issue was.

I don't know why it would be showing this way, but how could I fix it?

Thanks

Re: Guest Receipt and Loyalty

josh — Fri, 10 Jan 2025 21:36:10 GMT

See this post.

Solved: Bug with loyalty reporting on receipts in 2.79.4

Re: Guest Receipt and Loyalty

rcmck — Fri, 10 Jan 2025 21:37:08 GMT

Check out this recent post https://community.toasttab.com/t5/guest-experience/rewards-issue/m-p/13526#M1083 as well as my post which has a solution that worked for me https://community.toasttab.com/t5/guest-experience/bug-with-loyalty-reporting-on-receipts-in-2-79-4/td-p/12752