topic Re: Restaurant Branded APP in Guest Experience

Restaurant Branded APP

Jana — Mon, 30 Sep 2024 19:13:52 GMT

We are wanting to get a Restaurant Branded App that integrates with Toast. It looks like there are several options. Has anyone used any of these? And, if so, are there any recommendations?

Re: Restaurant Branded APP

rcmck — Tue, 01 Oct 2024 00:00:52 GMT

If you are using toast for online ordering there is a beta for branded apps, not really sure what level of online ordering is required now though, originally was just pro, but might be highest level now. https://www.toasttab.com/customers/shop/product/Custom%20Branded%20Mobile%20App

Re: Restaurant Branded APP

seanmsulli — Wed, 02 Oct 2024 20:18:59 GMT

Our Toast rep let us know that they are offering branded apps now. I would be interested in knowing what people's experiences with them have been and if they feel they are seeing good return on investment from them.

Re: Restaurant Branded APP

Jana — Thu, 03 Oct 2024 16:13:40 GMT

Hello. I am trying to find out information about the branded app. I have contacted customer support and have not found any answers. Do you have any further information on this?

Re: Restaurant Branded APP

rcmck — Thu, 03 Oct 2024 18:57:11 GMT

It's part of the digital storefront suite premium https://www.toasttab.com/customers/shop/product/digital-storefront-suite?tier=Premium

Re: Restaurant Branded APP

Keon — Thu, 20 Feb 2025 01:55:28 GMT

i submitted my mobile branded app to ios and android but i dont know what to do from here. i am getting zero support from toast how to finish setting it up

Re: Restaurant Branded APP

rcmck — Thu, 20 Feb 2025 02:04:05 GMT

I believe you just wait after that, can take a couple weeks to be in the app stores, can check the status in the meantime https://central.toasttab.com/s/article/Check-Your-Branded-Mobile-App-Status

Re: Restaurant Branded APP

Keon — Thu, 20 Feb 2025 02:09:52 GMT

i everything that toast instructed me to do fro. 1.28.2025 but there are more tasks to be done in App store connect and google play console. i have never submitted an app before and i am not getting any support from toast

Re: Restaurant Branded APP

rcmck — Thu, 20 Feb 2025 02:20:36 GMT

https://central.toasttab.com/s/article/Get-Started-With-the-Branded-Mobile-App#branded_mobile_app_setup_step1 here is the documention, where are you at in these steps?

Re: Restaurant Branded APP

ashokr — Thu, 20 Feb 2025 17:29:06 GMT

I have integrated with the digital storefront premium and have both the web site and app integrated. Needs some work form your end to do all the work. Once you create an Apple developer account and google play console and setup all required permissions things take flight. iOS integration was easy. It’s almost 3 weeks and I have no idea where the Android setup is. Waiting for one more week before support jumps in.

Re: Restaurant Branded APP

Keon — Fri, 21 Feb 2025 16:57:21 GMT

Thank you for that info. I already did all these steps.

Re: Restaurant Branded APP

ashokr — Fri, 21 Feb 2025 17:41:06 GMT

I'm stuck with the Android store for 4 weeks with no progress and no new status other than the backend showing "Processing". But check the iOS Developer connect and see how things are. You should see some progress there. At least for me it was in just under a week I saw "Submitted", "Under Review" and then ready for distribution really fast.

Re: Restaurant Branded APP

Keon — Fri, 21 Feb 2025 17:49:56 GMT

Ok. Thanks. I guess i will just have to wait and see in anything changes.