topic Re: Pre Authorization Isn't Saving Guest Name in Guest Experience

Pre Authorization Isn't Saving Guest Name

37lights — Tue, 20 May 2025 03:20:24 GMT

We have 3 registers. 2 Work just fine when starting a tab. One of them, you can preauthorize and start a tab but a name does not record on the tab.

I can't seem to figure this out. Does it have to do with enabling EMV?

Thank you!

Re: Pre Authorization Isn't Saving Guest Name

rcmck — Tue, 20 May 2025 03:52:03 GMT

Yes it do to emv, you need to insert chip (dip) the card, don't use NFC (tap) if you want to populate the tab name. (this is a card limitation)

Re: Pre Authorization Isn't Saving Guest Name

37lights — Tue, 20 May 2025 13:07:04 GMT

We just have a swipe feature on the computers, so dip isn't able to start a tab. Swiping is the only option.

Re: Pre Authorization Isn't Saving Guest Name

rcmck — Tue, 20 May 2025 15:54:52 GMT

Oh ok, thought you might be using the new emv pre-authorization. It may just be a dirty card reader, if you have any card cleaner wipes give that a try.