topic Loyalty Customization in Guest Experience https://community.toasttab.com/t5/guest-experience/loyalty-customization/m-p/16861#M1366 <P>I need more customization abilities in Toast Loyalty.&nbsp; Our guests are VERY engaged with our loyalty program and we have a massive amount of members.&nbsp;&nbsp;</P><P>I want to ability to load rewards into accounts.&nbsp;&nbsp;</P><P>For example:&nbsp;</P><P>$10 off lunch - use by this date</P><P>Free cocktail - use by this date</P><P>Free Appetizer&nbsp; - use by this date</P><P>Early access to events</P><P>Free tickets to this event</P><P>Loyalty member only event every Tuesday</P><P>&nbsp;</P><P>I understand that we are not able to directly text members unless they opt - in but would love the ability to communicate to members that a reward has been loaded to their account.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Please please I have been asking for this ability for years now.&nbsp; There are a ton of loyalty programs out there that are much more extensive than the Toast loyalty.&nbsp;&nbsp;</P> Fri, 03 Oct 2025 17:24:30 GMT davidcantrell 2025-10-03T17:24:30Z Loyalty Customization https://community.toasttab.com/t5/guest-experience/loyalty-customization/m-p/16861#M1366 <P>I need more customization abilities in Toast Loyalty.&nbsp; Our guests are VERY engaged with our loyalty program and we have a massive amount of members.&nbsp;&nbsp;</P><P>I want to ability to load rewards into accounts.&nbsp;&nbsp;</P><P>For example:&nbsp;</P><P>$10 off lunch - use by this date</P><P>Free cocktail - use by this date</P><P>Free Appetizer&nbsp; - use by this date</P><P>Early access to events</P><P>Free tickets to this event</P><P>Loyalty member only event every Tuesday</P><P>&nbsp;</P><P>I understand that we are not able to directly text members unless they opt - in but would love the ability to communicate to members that a reward has been loaded to their account.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Please please I have been asking for this ability for years now.&nbsp; There are a ton of loyalty programs out there that are much more extensive than the Toast loyalty.&nbsp;&nbsp;</P> Fri, 03 Oct 2025 17:24:30 GMT https://community.toasttab.com/t5/guest-experience/loyalty-customization/m-p/16861#M1366 davidcantrell 2025-10-03T17:24:30Z