topic Re: Loyalty Rewards in Guest Experience

Loyalty Rewards

steinbri — Thu, 10 Aug 2023 14:17:57 GMT

Is it possible to send a mass text with an offer to our Loyalty Rewards Customers? Instead of the online ordering platform? I'd like to send a text to my loyalty customers with an offer but for them to come in to our store to check things out, not use the offer then and there and order. I want them to come into the store from a mass text of some sort that I can completely customize. Thank you!

Re: Loyalty Rewards

rcmck — Thu, 10 Aug 2023 18:47:11 GMT

Can't send a text (yet), but if you have email marketing you can target just loyalty members.

Re: Loyalty Rewards

Rob — Thu, 10 Aug 2023 18:49:20 GMT

Hi @steinbri, Thanks for reaching out with this great question!
You would need to use a 3rd-Party Integration for this. You can see a list of partners we integrate with here: https://pos.toasttab.com/integrations

You can see the SMS capabilities we offer here: What kinds of texts can I send my guests from Toast?
You can also learn more about email marketing and creating email lists here: Getting Started with Toast Marketing

I believe we are working on functionality like this, but I will inform my team of your comments and update you if I receive any further information from them!

Re: Loyalty Rewards

JimmyD99 — Tue, 15 Aug 2023 03:06:13 GMT

Rob,

What partner can you do texting with?

Re: Loyalty Rewards

Rob — Tue, 15 Aug 2023 19:17:00 GMT

Hey, @JimmyD99, this was one of the potential integrations I found; there may be others, but this is the only one I could see that seems to have the option to have an SMS campaign.
Link attached for more information!

https://pos.toasttab.com/integrations/tapmango

Re: Loyalty Rewards

MollyG — Fri, 03 Oct 2025 18:32:43 GMT

I know this is an old thread but it mentioned Toast was working on the functionality in 2023. Is this now available?

Re: Loyalty Rewards

Rob — Fri, 03 Oct 2025 20:15:31 GMT

Great question! Yes, can send SMS marketing texts to qualified segments, such as your loyalty rewards customers, based on dining behavior. You can create various automated campaigns, like Welcome Offer Campaigns, We Miss You Campaigns, Big Spender Campaigns, Repeat Guest Campaigns, and Post-Purchase Campaigns, to send targeted messages with offers.

Get Started With SMS Marketing

Re: Loyalty Rewards

MollyG — Mon, 06 Oct 2025 04:33:10 GMT

But this requires to be signed up for sms messaging. It doesn't allow you to sent messages to just loyalty members without them signing up for sms. It seems that to sign up for loyalty it would come with SMS and you would then opt out.

Re: Loyalty Rewards

Rob — Mon, 06 Oct 2025 15:23:48 GMT

I see what you're saying. There are a lot of regulations when it comes to sending text messages to guests. This is why they must opt in, rather than the way you have described. Currently, this sms feature is the only way we have available to send sms messages to guests, and based on what I can find this won't be changing anytime soon.