topic Re: Locally Delivred - Unauthorized third party delivery option added to google in Guest Experience

Locally Delivred - Unauthorized third party delivery option added to google

FrescoBillings — Thu, 20 Mar 2025 20:51:25 GMT

A delivery option was added to our Google ordering options by a provider using the name "Locally Delivred." (spelling is incorrect on purpose). This provider doesn't exist as far as we can tell and was given no authorization to offer delivery through Google. The customer contacted us via telephone to ask where her order was which brought this issue to our attention. After an hour, we received an on-line order through Toast at our prices (the customer was charged 20% more). THEN a door dash driver showed up to deliver the order. (We don't offer any delivery options)

We are unable to remove Locally Delivred as a provider despite never adding them in the first place. We have had to turn off all online orders through Google until we can resolve the issue. Has anyone else had a similar experience?

Re: Locally Delivred - Unauthorized third party delivery option added to google

Raithrovers1 — Thu, 14 Aug 2025 00:50:49 GMT

We just discovered the exact same thing. It is really frustrating because we don’t offer delivery as our food doesn’t travel well. How do they have access to our Toast ordering system?

Re: Locally Delivred - Unauthorized third party delivery option added to google

TheRoot — Tue, 28 Oct 2025 01:48:21 GMT

Hi there! We have recently ran into this exact problem with "Locally Delivred." Were you able to find out how to remove this provider from your Google account. If so, advice would be appreciated.

Re: Locally Delivred - Unauthorized third party delivery option added to google

FrescoBillings — Tue, 28 Oct 2025 01:55:55 GMT

Unfortunately, the only “solution” that we have found was to turn off any orders processed through Google. Toast was no help.

Re: Locally Delivred - Unauthorized third party delivery option added to google

TheRoot — Tue, 28 Oct 2025 02:08:44 GMT

How unfortunate, but thank you for the quick follow-up. We have two Google Business Profiles, but this issue is only on one. We've had to turn off online ordering as well until something is resolved. We've submitted a report through Google, but not sure if there will be much help there either.

Re: Locally Delivred - Unauthorized third party delivery option added to google

Rob — Mon, 06 Apr 2026 16:55:02 GMT

Hey Community!
I wanted to share an update I investigated this internally and found that the phone number 484-339-4548 appears to be associated with “Locally Delivred.”

This service isn’t integrated with Toast, so unfortunately, there’s not much we can do directly on our end. It seems to be a third-party setup where delivery drivers pick up orders from nearby restaurants and deliver them independently. Here’s a link that appears to be connected to them: locallydelivrd.com

-EDIT-

To disable this, you will need to disable Order with Google. The line below explains how to do this!
Manage Order with Google

This issue has been relayed to our fraud team, this is a legitimate business, so we are unable to do much from our side. This business is a 3rd-party company that leverages Google to offer this service, so canceling the 'order with Google' service is the only way to remove it at this time. Above is the best contact information we've found to also attempt to cancel.

Re: Locally Delivred - Unauthorized third party delivery option added to google

Raithrovers1 — Tue, 28 Oct 2025 19:21:41 GMT

Robert, I do get that...but, the orders come through as if someone had just placed a normal to-go order directly on our website. It goes straight to the KDS system. I agree that it is not something that TOAST is partnering with, but it seems they are cloning our TOAST web order page and marking up the prices without our permission.

Re: Locally Delivred - Unauthorized third party delivery option added to google

FrescoBillings — Tue, 28 Oct 2025 19:32:50 GMT

I agree with Raithrovers1. These orders appear in our Toast POS as if they were ordered through Toast online. Toast doesn’t partner with the scam BUT your system should be secure enough that it can’t be hijacked by an unauthorized 3rd party delivery service. My efforts to make Toast aware of this problem weren’t escalated and the only way that I could protect my small business was to turn off all Google orders. Not really an ideal solution.

Re: Locally Delivred - Unauthorized third party delivery option added to google

Rob — Tue, 28 Oct 2025 21:42:05 GMT

This issue has been relayed to our fraud team, but since Locally Delivred appears to be a legitimate company, even though it is very "sketchy" at best, there isn’t much more we can do from our side. At the moment, disabling Google ordering seems to be the only effective way to remove their listing, since that is the platform they use to leverage their service.

Re: Locally Delivred - Unauthorized third party delivery option added to google

braaapxoxo406 — Mon, 23 Feb 2026 21:50:37 GMT

Any idea how to disable the ordering system through google business manager? Did a quick skim through but did not see an "enable/disable" option.

Re: Locally Delivred - Unauthorized third party delivery option added to google

Raithrovers1 — Mon, 23 Feb 2026 21:58:08 GMT

Google are absolutely NO help whatsoever. I have raised a case with them and NOTHING ever gets done. They say it's nothing to do with them. EXTREMELY frustrated. The only toggle switch you have is in TOAST. It's all or nothing!

Re: Locally Delivred - Unauthorized third party delivery option added to google

Rob — Wed, 25 Feb 2026 17:52:55 GMT

To disable this, you would need to disable Order with Google. The link below explains how to do this!

Manage Order with Google

Re: Locally Delivred - Unauthorized third party delivery option added to google

Lanadlrg5 — Thu, 02 Apr 2026 00:25:27 GMT

There has to be some way of protecting your customers from this (the business owner), they go in and change our pricing and add fees. This showed up before, and we somehow got it removed, but now it’s back on one of our businesses. It’s infuriating, and has to be illegal. Is Toast working on anything to prevent this?

Re: Locally Delivred - Unauthorized third party delivery option added to google

Rob — Mon, 06 Apr 2026 16:45:57 GMT

Thanks for reaching out, unfortunatly there is no new update. This issue has been relayed to our fraud team, but since Locally Delivered appears to be a legitimate company, even though it is very "sketchy" at best, there isn’t much more we can do from our side. They are leveraging Google to offer this service, so the only way to remove it is by removing the order with Google. The attached accepted solutions to this thread are still the best way to resolve. I will relay this feedback to my team to continue to monitor to see if there is more we can do!