topic Re: Ordering to wrong location in Guest Experience

Ordering to wrong location

Bean-Rush-Cafe — Tue, 11 Jul 2023 14:32:53 GMT

We have 3 locations and customers are constantly ordering to the wrong location by pressing the wrong button. Is there a feature that states once you hit a location it then prompts you… “Are you sure you want to order to XYZ location? Yes or No?”

Re: Ordering to wrong location

MariaM — Tue, 11 Jul 2023 16:27:00 GMT

That would be a nice feature. We have that happen often/daily as well. 4 locations.

Re: Ordering to wrong location

Bean-Rush-Cafe — Tue, 11 Jul 2023 16:53:32 GMT

This is what comes up at other food establishments with multiple locations. It’s one step that would alleviate so many issues 🤷‍♂️.

Re: Ordering to wrong location

Rob — Tue, 11 Jul 2023 19:05:31 GMT

Thank you for providing your feedback! If anyone else feels the same way, please make sure to give this post a kudo!

Re: Ordering to wrong location

escoop — Tue, 11 Jul 2023 20:00:36 GMT

Yes, it's been a problem for years for us. We requested a feature update, but never got one. We do have our confirmation email re-state in BOLD letters that the guest's order will be ready at our CENTRAL AVENUE location or whatever. We stopped referring to the location by the area of town and switched to the street name. It's improved, but would still be way better if Toast would add a popup that we can populate with our own verbiage

Re: Ordering to wrong location

Rob — Wed, 12 Jul 2023 17:02:53 GMT

Hello! After contacting my team, they let me know we are currently designing a pop-up like this for future Online Ordering! Thanks again for reaching out about this!

Re: Ordering to wrong location

HeatherB603 — Fri, 15 Dec 2023 18:48:32 GMT

Hello! This is a feature we would be very interested in utilizing. Any updates on if/when that might be available?

Re: Ordering to wrong location

Tinku_S — Sun, 01 Mar 2026 14:52:12 GMT

@RobM Is the popup asking the guest to confirm the location they ordered from something Toast is still considering? We are having a lot of issues right now with guests placing orders at the wrong location and am trying to figure out what can be done to minimize the issue for guests and our team.

Re: Ordering to wrong location

escoop — Wed, 29 Apr 2026 08:00:00 GMT

Hi Rob, Is this pop-up feature available now...it's been almost 3 years and you had said they were designing one. I'd love to start using it as we STILL have people ordering from the wrong location and we end up just eating the loss when we have to throw food away from store 1 and remake the food at store 2. UGH!

Re: Ordering to wrong location

Tinku_S — Wed, 29 Apr 2026 10:12:17 GMT

@escoop I received an email from Toast this week asking me if I'd like to beta test the location-confirmation pop up they have developed. Will be doing that next week. Looks like this is coming soon!!!