topic Re: Online Ordering needs "no" option in Guest Experience

Online Ordering needs "no" option

Chelye — Thu, 28 May 2026 17:55:49 GMT

It would be nice if guests could select "no" for ingredients they don't want. Right now they either have to make a special request, or they can select the ingredients they do want, but our kitchen has to decipher what is missing in that case.

Re: Online Ordering needs "no" option

HearthpizzeriaB — Thu, 28 May 2026 21:32:48 GMT

I would recommend creating a modifier group for each menu item called "_______ NO" List each ingredient in the menu item, and then when the ticket prints you will have listed which ingredients the customer does not want. Here is a screen shot for one of our items as seen via online ordering.

Re: Online Ordering needs "no" option

au79teahouse — Fri, 29 May 2026 05:16:11 GMT

Default modifiers come into play in this case. Make the ingredients that come with item as default modifiers. When customers does not want some of the ingredients, they can de-select the ingredients they don't want. On the kitchen ticket, it will show as "no" + ingredients.

Here is an article on Default Modifiers.
https://support.toasttab.com/en/article/Creating-Default-Modifiers

Default modifiers aren't foolproof. Some users will still place incorrect orders because they don't understand how the system works. The most straightforward approach would be the one suggested by @HearthpizzeriaB . It may not look as neat as default modifiers but it is much easier for customers to understand.