topic Re: Loyalty Linked Credit Cards Linked to Wrong Accounts in Guest Experience

Loyalty Linked Credit Cards Linked to Wrong Accounts

Aubrees123 — Mon, 13 Jul 2026 16:43:53 GMT

Anyone else have linked credit cards that are linked to other guests credit cards? Had an Owner who is not part of Lotalty swipe his card and someone else's account popped up. What is the best practice to get rid of this. Toast says there is nothing they can do on their end to solve this. Can you get rid of Linked Credit Cards? Can you go back to just names/phone numbers? Can you have just a card form of loyalty card?

Re: Loyalty Linked Credit Cards Linked to Wrong Accounts

au79teahouse — Mon, 13 Jul 2026 19:11:29 GMT

https://support.toasttab.com/en/article/Rewards-Accounts-Verify-or-Remove-Linked-Credit-Cards

Re: Loyalty Linked Credit Cards Linked to Wrong Accounts

HearthpizzeriaB — Tue, 14 Jul 2026 13:11:51 GMT

You 100% can have a loyalty card. I made them years ago when there could only be one credit card per loyalty account when they started the loyalty program.