topic Re: Linked Cards on Loyalty account in Guest Experience

Linked Cards on Loyalty account

KT — Wed, 25 Jan 2023 21:33:59 GMT

We thought we had this issue resolved. I have 2 credit cards linked to my rewards account. I used to just be able to swipe my card and my points were applied. Something has changed. Our guests are no longer getting their points automatically with the swipe of the card. We are having to manually type in their phone number under 'lookup' and attach their account to their check. This is frustrating because it was happening automatically for as long as we can remember, until the past few months we have had issues. Could this be a setting on our end that maybe got changed on accident? Where can I look? what can I do? Thank you!

Re: Linked Cards on Loyalty account

rcmck — Wed, 25 Jan 2023 23:44:06 GMT

I think you posted before about this, we have had the same issue for a while but has been working as expected for a couple of weeks now. Can you confirm which app version and build you are on? On any POS device, if you go to the top right menu > device status > device tab, you should see toast version.

Re: Linked Cards on Loyalty account

KT — Wed, 25 Jan 2023 23:49:14 GMT

Thank you. Toast Version 2.60 Build 10

Re: Linked Cards on Loyalty account

rcmck — Thu, 26 Jan 2023 00:00:23 GMT

Ok, I'm on build 15 and the issue has been resolved, you will eventually get it, but you can request an early update if you don't want to wait. Maybe @Rob can he you get in contact with the right people.

Re: Linked Cards on Loyalty account

Rob — Thu, 26 Jan 2023 01:35:29 GMT

I can! Just send me your restaurant name and address, and we can update your Toast App Version.

Re: Linked Cards on Loyalty account

KT — Fri, 27 Jan 2023 17:31:19 GMT

Thank you. We are at DaVinci's Eatery 150 Mill St Lewiston, ME 04240

Re: Linked Cards on Loyalty account

Rob — Thu, 02 Feb 2023 17:39:29 GMT

Perfect, thanks for providing this; I will schedule the account to be moved over after close today

Re: Linked Cards on Loyalty account

KT — Fri, 03 Feb 2023 16:41:35 GMT

We had the update and now our rewards are working flawlessly! Thank you so much! Linked cards are adding points automatically and points are printing on the bottom of the receipt. I appreciate all your help!

Re: Linked Cards on Loyalty account

Rob — Mon, 06 Feb 2023 19:28:17 GMT

Perfect! Happy to hear it's working as it should; let me know if you need anything else!

Re: Linked Cards on Loyalty account

KT — Mon, 06 Feb 2023 20:08:26 GMT

Thanks Rob, you're the best!