topic Re: Toast Kiosk Update in Guest Experience

Toast Kiosk Update

EvanBurningRice — Tue, 09 May 2023 13:53:56 GMT

Hey Toast Community!

We recently received an update on our self order kiosks and wanted to know if anyone is experiencing the same issues we're having. Here's what we're experiencing -

Screen glitching when switching menus
The "cart" is no longer updated as customers are adding menu items. Once the item is "added" then the cart updates
Kiosks frequently switching to a blue screen that reads "This device is not setup"

Our self order kiosks are on of the main ways our customers order and we had very few issues before this update. Any tips? Thanks!

Re: Toast Kiosk Update

Lakeside-Jack — Wed, 10 May 2023 16:21:00 GMT

I've been getting the Blue Screen almost every day for last few days. Have to do a factory reset each time. This happened last summer after an update but a few days later Toast got it patched up.

Re: Toast Kiosk Update

EvanBurningRice — Mon, 15 May 2023 14:42:20 GMT

We're still receiving the blue screen almost daily as well. Hopefully Toast gets this patched up soon. Have you found any temporary solutions or are you factory resetting every time? Thanks!

Re: Toast Kiosk Update

Rob — Thu, 08 Jun 2023 02:54:58 GMT

@EvanBurningRice and @Lakeside-Jack Are you still receiving the blue screen?

Re: Toast Kiosk Update

au79teahouse — Thu, 08 Jun 2023 03:13:32 GMT

We also recently have the blue screen issue. Have to factory reset the kiosk daily. I was told to disable EloView which will temporarily fix the blue screen problem but customers may accidentally exit out toast app. Please advice if the issue has been fixed. Thank you

Re: Toast Kiosk Update

Lakeside-Jack — Thu, 08 Jun 2023 03:16:09 GMT

Care Team was able to assist me with my open ticket for this issue. EloView was fully disabled on the devices as a temporary fix as the team implements a permanent fix with elo view.

Re: Toast Kiosk Update

EvanBurningRice — Thu, 08 Jun 2023 13:01:15 GMT

Hi @Rob, we're still receiving the blue screen on our kiosks but it appears to be less frequent now. Any tips / fixes coming our way? Thank you.

Re: Toast Kiosk Update

Rob — Tue, 20 Jun 2023 16:09:51 GMT

@EvanBurningRice Sorry for the inconvenience. An update was scheduled to resolve this issue. I'll reach out via DM to gather your restaurant details. If anyone else is experiencing the same problem, feel free to reach out!