topic Re: Toast misleading processing fee language is now printing on our receipts & we can't take it in Guest Experience

Toast misleading processing fee language is now printing on our receipts & we can't take it off

Kmainoturner — Mon, 17 Jul 2023 22:56:10 GMT

Is anyone else seeing the misleading Toast language about the processing fee now printing on the receipts the customers get?

I can't find how to take it off. It doesn't even say that Toast is taking this money and that it is not going to the restaurant.

Does anyone know how to remove this language or replace it with something correct? This could be opening restaurants up to law suits from customers.

Is this showing on your receipts too?

Re: Toast misleading processing fee language is now printing on our receipts & we can't take it

au79teahouse — Tue, 18 Jul 2023 00:28:07 GMT

Can't confirm myself. We already cancel online ordering with Toast but I have seen people posting pictures of it .

Re: Toast misleading processing fee language is now printing on our receipts & we can't take it

av1 — Wed, 19 Jul 2023 03:13:35 GMT

Did you move to a 3rd party online ordering system? How's it working out? I'm looking for a solution. Thanks

Re: Toast misleading processing fee language is now printing on our receipts & we can't take it

au79teahouse — Wed, 19 Jul 2023 14:35:59 GMT

We currently use Doordash StoreFront as a temporarily solution. Because we also have Toast loyalty and gift card module, so we are looking for a 3rd party that has integration with Toast and also offers online ordering, loyalty program, and gift card. We have been talking to one company that can do all these and they seem to have a very good security feature to detect fraudulent cards. Free feel to send me a DM if you have any questions.

edited: it seems Toast will remove the 0.99 fee by the end of this week,