topic Re: Toast Fundraising in Guest Experience

Toast Fundraising

LHayden — Tue, 01 Aug 2023 18:27:27 GMT

We started a fundraising campaign and it is not working properly. The round up prompt does not show up for all servers. How can this be fixed? What is causing this issue?

Re: Toast Fundraising

Rob — Tue, 01 Aug 2023 20:27:14 GMT

Hey @LHayden, thanks for reaching out with this question! Could you provide a bit more information? Can you share any images of how it shows up for some servers but not others?

Re: Toast Fundraising

LHayden — Wed, 02 Aug 2023 11:41:33 GMT

For employee tabs that do no work, after the customer signs their name on the handheld to pay their credit card transaction, it is complete. It does not give the option to contribute, it is as if there is no campaign.

For the employees that it is correctly working for, it asks the customer if they would like to contribute. (As it should) after their signature.

There are really no images to share. It works for some not for others. - Lisa

Re: Toast Fundraising

rcmck — Wed, 02 Aug 2023 18:07:32 GMT

Is it possible it is related to the handhelds and not the employees? Have you tried two different employees on the same device and gotten different results? I would try resyncing all data on the handhelds it is not working on.

Re: Toast Fundraising

Rob — Wed, 02 Aug 2023 19:58:32 GMT

Hey @LHayden, I contacted my team; they explained to check that digital receipts are enabled for all machines. This is necessary for digital fundraising to be visible.
Let me know if this solves the issue or not!