topic Re: Theft/ Items not sent in Guest Experience

Theft/ Items not sent

Sandy — Tue, 01 Aug 2023 01:40:48 GMT

I have a question, I just caught a server taking a payment from a customer for several cans of beer. They rang it up to get the total but then removed it before sending it, yet collected the money. I would not have caught it had it not been the end of the day and we had already called last call. When I saw her; I said how are you going to ring that up because they already closed the day and she said I didnt print my report yet. So I let her carry on, then I checked the next day. Thats exactly what she did. She removed the items before they were sent and kept the money. I verified it on her items removed report. How do we make it where once they ring something up then cant take it off with out approval?

Re: Theft/ Items not sent

au79teahouse — Tue, 01 Aug 2023 19:26:52 GMT

You can set it to require manager code to void an item or an order. But I'm not sure if there is a way to require manager code just to remove items from an order before order is sent. However, check your daily sales report on beer or simply count the tickets to find out the number of cans of beer sold on the day. And trying to match your inventory count in the night or next day morning can help you figure out if someone is being dishonest.

Re: Theft/ Items not sent

Rob — Tue, 01 Aug 2023 12:53:36 GMT

Hey @Sandy, It's possible that the permission you need is "3.10 Edit Sent Items". However, if the server didn't send the items to the kitchen (or bar), this may not be the correct permission.
This permission only applies when the server hits "send", so if they didn't send the items and deleted them instead, that action wouldn't be covered by any permission.

Permissions Reference Guide

Re: Theft/ Items not sent

Cinven — Wed, 16 Aug 2023 16:13:10 GMT

I think that shows up as removed items on the End of Day - Z Report. We struggled with that category for awhile until I tracked it down. I don't recall that be a permission setting...

Re: Theft/ Items not sent

rcmck — Wed, 16 Aug 2023 18:59:56 GMT

It's not a permission but it is something you have to turn on or off if you don't want it under UI options > Audit removed items.