topic Re: Kiosk Timing Out in Guest Experience

Kiosk Timing Out

Quavebros — Wed, 08 Nov 2023 22:23:16 GMT

Our Kiosk keeps timing out where a pin number has to be entered in order to get back to the ordering screen. Any idea how to turn the time out off? Thank you in advance!

Re: Kiosk Timing Out

au79teahouse — Wed, 08 Nov 2023 22:36:31 GMT

That's interesting. It never happens to our kiosks. I would suggest that you look into the permission of the pin you usually use for kiosk.

Re: Kiosk Timing Out

Marezeedotes — Fri, 10 Nov 2023 22:22:18 GMT

Same problem here, my old kiosk didn't have that problem, but I got a new kiosk and it will only let me set a maximum of 2 hours before it times out.

Re: Kiosk Timing Out

au79teahouse — Fri, 10 Nov 2023 22:30:30 GMT

We have a new Elo V4 Kiosk and don't have this issue. Not sure what causes the issue here. Have you checked the primary mode is set to kiosk under device setting?

Re: Kiosk Timing Out

Marezeedotes — Sat, 11 Nov 2023 15:51:29 GMT

yes, it's set to kiosk mode under device setting. I did have an Elo v4 kiosk which i had to return due to screen problems, and I never had this timeout problem with that one. Just installed the replacement, and now have timeout problem. contacted support and they said that's just the way it is, but they will suggest it as a feature to have no timeout, lol

Re: Kiosk Timing Out

au79teahouse — Sat, 11 Nov 2023 22:20:06 GMT

I don’t think kiosk should behave like that. I would suggest you contact support and ask for another replacement or ask for a senior hardware specialist. I can’t image to have a kiosk that keeps timing out frequently.