Assigning replacement loyalty card

JesseQ — Sun, 25 Feb 2024 00:34:26 GMT

If I have a guest that has lost or damaged their loyalty card, is there a way I can assign a new card to the existing account? Cant really find anything on the POS or in the back end.

Re: Assigning replacement loyalty card

au79teahouse — Sun, 25 Feb 2024 06:08:49 GMT

What you will need to do is:
1) get a new card and link it with customer's phone number
2) go to https://www.toasttab.com/restaurants/admin/reports/home#rewards-cards
3) search customer by their phone number. You should see two or more accountants under the same phone number. Locate the card numbers.
4) go to https://www.toasttab.com/restaurants/admin/transfercard and merge the accounts.

So essentially, the only way to replace a lost or damage card is to create a new account and then combine the new account with the existing one.

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Assigning replacement loyalty card

Re: Assigning replacement loyalty card