topic Re: New Google Ordering button seems to be broken, Google is blaming Toast in Guest Experience

New Google Ordering button seems to be broken, Google is blaming Toast

Erin — Tue, 06 Dec 2022 17:11:02 GMT

'Google My Business' recently updated the way we update our business information in their back-end. I do like the new format as it's quicker/easier to make updates (even though Google still takes up to 3 days for them to appear once saved 🙄), but I am having an issue with the Toast URL link integration.

Wondering if anyone else's Google business page is showing the big blue "Order Pickup" button, and only allowing customers to order Pickup, even though you also offer Delivery? See pics below, am I doing something wrong?

Click "Food Ordering" to set up links in the back-end:

I added our ToastOO URL, toggled it ON, and selected both Pick & Delivery (this was several days ago, so the effects should be showing on the customer-facing site by now...):

But when customers google our business, the big blue button is showing up, but it's only allowing them to "Order Pickup", even though Delivery service is turned On at our restaurant:

I cannot even switch to Delivery here:

I've been emailing with google support about this for 2 weeks, but they are now telling me it's Toast's issue:

How can I get this button to work?

~Erin

Re: New Google Ordering button seems to be broken, Google is blaming Toast

rcmck — Tue, 06 Dec 2022 17:39:49 GMT

Do you self deliver or use TDS? From the order with google FAQ's:

"Does Order with Google work with delivery?

Currently, Order with Google works with self-delivery. It does not integrate with Toast Delivery Services (TDS). If you accept self-delivery orders on Online Ordering, this will automatically be enabled for Order with Google. "

Re: New Google Ordering button seems to be broken, Google is blaming Toast

Erin — Tue, 06 Dec 2022 17:48:34 GMT

We do self-delivery and would be delivering any orders placed via Google or ToastOO directly, ourselves.

Re: New Google Ordering button seems to be broken, Google is blaming Toast

Erin — Tue, 06 Dec 2022 18:28:51 GMT

Further, I checked our Toast back-end ("Restaurant Info" page), and it seems the Google Business page integration has been corrupted, showing these error messages:

When I disconnect the connection, and try to re-connect, it wants us to give it permission to 'delete' our business profile, which I obviously am not comfortable with.

BUT, no matter which options I choose when trying to reconnect my Google account to our Toast back-end, I always get those same red error messages.

Definitely something buggy going on here!

Re: New Google Ordering button seems to be broken, Google is blaming Toast

josh212 — Fri, 09 Dec 2022 04:39:15 GMT

It won’t delete your profile but it won’t work either I’ve had the same issue and I’ve been trying for over two months as I was supposed to be in a test for it. I recommend opening a ticket with google as well so they can help trouble shoot the issue on their end.