topic Re: Send Toast cash to one customer in Guest Experience

Send Toast cash to one customer

MariaB — Mon, 22 Apr 2024 14:10:17 GMT

I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or some credit that they can use on a future transaction. Could you please inform me if this feature is available in Toast, and if so, how we can implement it? Thanks!!!!

Re: Send Toast cash to one customer

rcmck — Mon, 22 Apr 2024 18:35:07 GMT

You can use customer credits for this, but it's not available for online ordering. https://central.toasttab.com/s/article/Customer-Credits

Re: Send Toast cash to one customer

josh212 — Mon, 22 Apr 2024 22:47:54 GMT

Do you have loyalty/gift cards. If so just add it to their gift card balance on their guest profile. There is a beta for comp cards in the works as well

Re: Send Toast cash to one customer

au79teahouse — Tue, 23 Apr 2024 04:22:09 GMT

Interesting to know. Will the comp cards be digital, physical, or both?

Re: Send Toast cash to one customer

josh212 — Tue, 23 Apr 2024 05:38:54 GMT

Right now there is only done through a third party provider. You can essentially make them now just sell a gift card and discount 100%