topic Rewards loyalty redeeming issue in Guest Experience

Rewards loyalty redeeming issue

davidcantrell — Thu, 09 May 2024 02:13:49 GMT

I am noticing that guests with partial rewards are unable to redeem them.

for example - they have earned a $50 reward and used only $5 of it last time. They go to use the $45 today and you can see it on their account but you cannot redeem it. The redeem button is not highlighted.

please help!

Re: Rewards loyalty redeeming issue

josh212 — Thu, 09 May 2024 08:44:28 GMT

How much are your rewards

Usually their is a minimum point balance to redeem a reward. If the customer uses only part of their reward they would need to get back to that redemption value to claim a reward

Example

1pt for every 2$ spent = at 100 points ($200) you earn a reward for 10$ because we give 5% back, however you must be at 100 points to use the reward.

You buy a soda so you have $6 left in rewards points or 60 points.. you will need to get back to 100 points to redeem again.

However your balance isn't zero so you'll get a reward sooner

Re: Rewards loyalty redeeming issue

Rob — Tue, 14 May 2024 16:24:29 GMT

The article below provides more detail about how to set up the reward programs!

Get Started with Toast Loyalty
Toast Loyalty Best Practices for Full Service Restaurants