topic Re: UX Suggestion: ToastOO Delivery "enter delivery address" should be in red font in Guest Experience

UX Suggestion: ToastOO Delivery "enter delivery address" should be in red font

Erin — Mon, 12 Dec 2022 15:17:30 GMT

We had a customer last night think that she was not able to place a Delivery order because the "Start Order" button was greyed out.

After looking, I understand why she thought she was not able to place an order... it's not entirely clear that the customer needs to enter their address before being able to browse the menu. I think this can easily be fixed by changing the "Enter your delivery address" font to red, so the customer is alerted that the ToastOO workflow requires a delivery address before proceeding to the 'browse menu' and 'place order' steps.

This should be a very easy update for development, and I hope Toast will consider this suggestion asap so restaurants don't miss out on customers who are not familiar with the ToastOO ordering platform, or who are ordering for the first time!

Re: UX Suggestion: ToastOO Delivery "enter delivery address" should be in red font

Amanda_Fusco — Mon, 12 Dec 2022 17:59:51 GMT

Hi Erin!

This is a call our restaurants get often! Would love to see this change!

Re: UX Suggestion: ToastOO Delivery "enter delivery address" should be in red font

rcmck — Mon, 12 Dec 2022 18:16:54 GMT

I don't think it should be red, but just change the verbage to something like Enter you address to start your order. Or have start order clickable but prompt for address when they click it if it's not entered.

Re: UX Suggestion: ToastOO Delivery "enter delivery address" should be in red font

Erin — Mon, 12 Dec 2022 18:32:25 GMT

Yes, I like the idea of a pop-up where they can click the Order button, but it shows a pop-up that says "You must enter an address before you can start your order" or whatever is most clear. But this requires more work development-wise, whereas changing the font color is very easy to do (for a quick fix so we don't all lose out on sales in the meantime).

Re: UX Suggestion: ToastOO Delivery "enter delivery address" should be in red font

JimmyD99 — Wed, 21 Dec 2022 21:48:11 GMT

Forget about a customer, I did this trying to put an order in myself! At my own business. Though site was down or something was wrong. Needs to be much clearer.