topic Tips in Mobile Order and Pay in Guest Experience

Tips in Mobile Order and Pay

EV_SEA — Sun, 13 Oct 2024 04:30:15 GMT

I have just started looking into Toast Mobile Order and Pay. We are a full service restaurant that may dedicate a small area (the kitchen counter during lunch for example) to utilize MO&P instead of an assigned server.
Question is regarding tips. According to setup documents, I have to use the Tip Percentages in the UI Options. We use 20/22/25%. I wouldn't want to suggest to customers dining in and using MO&P to tip that much. I understand that they can select the "other" and key in a different amount of their choice but I feel that it's not a good look to present them with such high options up front. Is there no way around this? MO&P wouldn't have its own customized tip UI options?

Re: Tips in Mobile Order and Pay

Rob — Thu, 17 Oct 2024 16:38:41 GMT

Thanks for reaching out! I believe this is possible but unable to confirm, I have reached out to my team for more info!

Toast Mobile Order & Pay® FAQ

Re: Tips in Mobile Order and Pay

EV_SEA — Wed, 13 Nov 2024 18:37:55 GMT

any word from your team?

Re: Tips in Mobile Order and Pay

Rob — Mon, 25 Nov 2024 21:58:13 GMT

Unfortunately, I did not receive any updates but after further investigation through the documentation it appears this would be a feature request. The article below lists all of the Suggets tip options that can be changed, and currently, it seems MO&P pulls from these settings.

Manage the Guest Checkout Process