3 weeks ago
Does anyone else have the issue of when looking at the sales summary report for the month the expected deposit and actual deposit numbers are out of whack? If I do a daily sales summary report it is point on, however if I switch to the monthly it will not calculate them correctly! Also the cash adjustments on the summary report . When reading on this how I read it, it should be any pay outs made for month taken from the register. When I look at the monthly total, the total is way less than the paid outs I entered into the system. I have called Toast for several months on these issues and all they do is make a case and nothing is fixed. I’m hoping if there’s anyone out there familiar with the system can give me some explanation on why it is doing this or if it’s something I’m not doing correctly.
3 weeks ago
I checked our numbers for the past two months, and both the expected and actual deposit align, as they should if daily closeouts are completed accurately. I recommend reviewing your daily closeouts to identify any potential discrepancies.
3 weeks ago
I had the same problem in the beginning. I wasn't closing out the day with a Deposit of cash taken in. Start doing this step after you have counted your drawer, clocked out your staff, declared cash tips, ADD DEPOSIT. You will see this straighten out.