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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

gift card purchase error

testing the e gift card online purchase  and an error message states - card not authorized-card is valid -i have the digital payments set up and e cards activated.am i missing a step ? 

Former POS Gift Cards

We had our old/former gift cards from our Square POS system uploaded to be able to redeem/sell in Toast. At first, they were working. Now, we are no longer able to redeem or sell those cards. Please help. 

Gift Cards

Does anyone have customers that order multiple gift cards and want separate receipts to show how much money is on each card to place in their holder? Is there a way to get a separate receipt saying what's on each card without ringing each up separate...

Used Loyalty Gift Cards

I've got a short stack of physical gift cards that have been determined to be connected to a Loyalty account. The first one has a hefty amount of activity on it. Is there any way to find out who the card belongs to? We use phone numbers for sign-up b...

Giftcard Sales

We have annual giftcard sales . Buy $100 and get $25 comp card with a certain time frame to use.  We get a huge portion of these sales from online giftcard sales.  Toast does not have this capability.  We currently use Instagift for our online giftca...

Digital Gift Cards - Adding Specifics

We have a multitude of services as part of our organization.  We have two types of gift cards - one for food & beverage and one for our golf course and merchandise.  I would really like to launch our Toast digital gift cards but am unable to include ...

Toast Gift Cards

We have large groups of camp kids come in every weekday, and a majority of them pay with change (coins). This ends up holding up the lines because our cashiers have to count the change, let the kids know how much they have, and help them decide what ...