Enter a sign holder order number on ticket
How can we enable an option to input a number for a customer order that will correspond with a table sign we send with them so we know which table to bring the food to?
This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Toast Community
- Discussions
- Guest Experience
Options
- Mark all as New
- Mark all as Read
- Float this item to the top
- Subscribe to RSS Feed
- Sort by Topic Start Date
Forum Posts
Increase in customer complaints about on-line orders crashing out
Has anyone else seen an increase in customer complaints about on-line orders crashing out and not completing? We have seen a growing number of calls that after the credit card gets authorized the order fails to compete, leaving the customer with a h...
Resolved! I missed the info- Toast Delivery Services
Hey all! I missed the specific info about Toast Delivery Services. What date is it changing to Uber Eats & what is the delivery radius going to be, and what is the new cost of delivery services?
Online Ordering Forced Popup to select Delivery/Pickup??
Hello,We are looking for help - It looks like Toast recently made the selection for "Pickup" and "Delivery" quite small and we are getting a TON of people that placed their order, calling and asking where it is, and they never chose "Delivery" upon c...
Door Dash Drive vs. Uber Direct- What are your thoughts?
Toast Community- I'm interested in knowing your opinions on Door Dash Drive vs. UberDirect regarding Toast Delivery Services. Sounds like there has been quite a lot of people wanting to stay with DoorDash and I'd love to know why? What have your expe...
Tips in Mobile Order and Pay
I have just started looking into Toast Mobile Order and Pay. We are a full service restaurant that may dedicate a small area (the kitchen counter during lunch for example) to utilize MO&P instead of an assigned server. Question is regarding tips. ...
Resolved! Downloading Customer Emails Without a Marketing Essentials Account
I'd like to download our customer emails, but I stopped using the marketing app because we didn't use it often enough to justify the cost. Is there a way to download that without signing up for it again?
Resolved! Something changed with the Rewards Accounts report
Hi,I've been having an issue with Rewards accounts at a closed location, which is in progress with Toast Care. Related to that though, I really need to be able to run a report that shows ALL the rewards accounts. Well, the Rewards Accounts report use...
Emailing Rewards Members
We are trying to figure out a way to communicate with our rewards members. We only have email addresses for a small percentage of the guest who have signed up. We sign up all of our guests with phone number. Can anyone suggest a way to get More o...
Resolved! Loyalty GLITCH/ Feature Request
Hi Toasters, HEADS UP TO LOYALTY USERS! I have our Toast loyalty program set up for the customer to receive a $10 birthday reward during their birthday month. I had a nice regular customer let me know that they had been able to use the $10 birthday r...
Resolved! Bug with loyalty reporting on receipts in 2.79.4
Since update to 2.79 Build 4 customers are getting the wrong value printed on their receipts, saying they unlocked a dollar value that is much higher than they actually have. I think I figured out what is actually happening, seems to be taking their ...
Resolved! Toast SMS Beta
Anyone using Toast SMS Beta? How is it going?
Resolved! Loyalty Points
I have a couple of customers this week that say they are not getting their points in their accounts. MY question is: do customers need to sign up for a new account at every toast vendor the visit? That would be a pain that I personally wouldn't ever ...
Is searching for Loyalty Rewards accounts extremely slow for anyone else?
We often have to add missing reward points.When we do a search of Rewards Accounts on Toast Web, it can take up to 10 minutes or more. It just displays "Loading..." until it finds the account.Does anyone else experience this?We do have multiple store...
ONLINE ORDERS
Just got TOAST at my coffee cafe. Previously, customers were able to reorder there favorite (daily) coffee drinks with a quick click of a button for their favorite order. Does TOAST offer something similar to this? It will recall their order but t...
Labels
New solutions
