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I missed the info- Toast Delivery Services

Hey all!

 I missed the specific info about Toast Delivery Services. What date is it changing to Uber Eats & what is the delivery radius going to be, and what is the new cost of delivery services?

1 ACCEPTED SOLUTION

Rob
Community Manager
Community Manager

I wanted to provide an update on this thread. The attached article is the best resource for answers related to this topic. If you have any further questions or concerns, please feel free to reach out in this thread!

Toast Delivery Services® FAQ

Screenshot 2024-12-09 at 2.08.51 PM.png



Robert Anderson, Community Manager
Toast

View solution in original post

25 REPLIES 25

T1448L
Soup III

is this actually happening? have not received any communications from toast on this. But I did receive a email from doordash letting me know about it. Can anyone confirm? 

Sdaniel
Community Ambassador

Hello,

We also did not receive communication until today from our Door Dash rep. Our rep mentioned this is taking place on October 23rd, 2024. We only use Door Dash as our third party ordering. Does anyone know how this will affect us if we don't use Uber Eats?

Thank you! 🙂

Sayra Daniel, Community Ambassador
Egg Harbor Cafe
Mililani, Hawaii

nbunda
Community Ambassador

The communication I saw was that the switch only affects TDS, and your 3rd party providers and rates are not affected. TDS will be switching from Doordash Drive to Uber Direct, as their delivery service provider, and the per-order fee goes down from $7.49 to $6.99, saving us $0.50. I have not seen any updates since receiving this message.

image.png

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY

nbunda
Community Ambassador

I want to provide an update here. It seems there’s been a change to the original messaging screenshotted above, and now Toast will be keeping the extra $0.50 as a flat service fee that, as far as I can tell, is new. So we end up paying the same fee per order as we were before the switch. Can anyone confirm if my takeaway is accurate?

https://central.toasttab.com/s/article/Toast-Delivery-Services-Automated-Billing-Overview

UPDATE: I think I’m wrong. The flat $0.50 applies specifically to automated billing for TDS, and that article hasn’t been updated since August.

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY