I missed the info- Toast Delivery Services

[Penguin_Meg1]

Hey all!

 I missed the specific info about Toast Delivery Services. What date is it changing to Uber Eats & what is the delivery radius going to be, and what is the new cost of delivery services?

[Sdaniel · Accepted solution]

Hey Rob!

Thanks so much!

Toast care mentioned that we will have the option on December 11th and it won't be a pop, but rather a setting to select the preferred provider. I just hope this info is correct since we have received contradicting information on this topic. 

[T1448L]

is this actually happening? have not received any communications from toast on this. But I did receive a email from doordash letting me know about it. Can anyone confirm? 

[Sdaniel]

Hello,

We also did not receive communication until today from our Door Dash rep. Our rep mentioned this is taking place on October 23rd, 2024. We only use Door Dash as our third party ordering. Does anyone know how this will affect us if we don't use Uber Eats?

Thank you! 🙂

[nbunda]

The communication I saw was that the switch only affects TDS, and your 3rd party providers and rates are not affected. TDS will be switching from Doordash Drive to Uber Direct, as their delivery service provider, and the per-order fee goes down from $7.49 to $6.99, saving us $0.50. I have not seen any updates since receiving this message.

[nbunda]

I want to provide an update here. It seems there’s been a change to the original messaging screenshotted above, and now Toast will be keeping the extra $0.50 as a flat service fee that, as far as I can tell, is new. So we end up paying the same fee per order as we were before the switch. Can anyone confirm if my takeaway is accurate?

https://central.toasttab.com/s/article/Toast-Delivery-Services-Automated-Billing-Overview

UPDATE: I think I’m wrong. The flat $0.50 applies specifically to automated billing for TDS, and that article hasn’t been updated since August.