Has anyone else seen an increase in customer complaints about on-line orders crashing out and not completing? We have seen a growing number of calls that after the credit card gets authorized the order fails to compete, leaving the customer with a hold for the auth amount on their account and the order not being sent to the restaurant. They follow this up with a call looking for a refund that we are not able to give as we never received payment, and we can not give them their order because we did not get it and they do not want to pay to put the order through again because according to their online banking they already paid.
Without a specific problem, it seems of no use to call customer service as the people there will not really be able to do anything so I am not sure if/how to address this. I am mainly wondering if it is an us problem or if other people have been receiving similar complaints.
