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So recently it came to light that we had "suspicious loyalty activity" for the first time since we began using the program. I did a little research and found that an employees phone number was attached to the account. Without having confronting the employee yet, I am trying to find some reasons why/how this might have happened. Knowing the employee for some years now, this is my first suspicion; he was pretty irate having switched POS systems after using our former (Prism) for so long. He was adamant on not learning the new system. I *think* maybe he was only using his own phone number on call-in orders for the first few weeks, therefore when customers used the loyalty sign up option, it created a loyalty account with his phone number, and multiple credit cards began to attach to that account when they claimed rewards.  Since then, however, it has grown into a beast of an account, and I cant imagine how customers haven't put together that they have more/less rewards points than expected. My other thought is he is using it to "comp" smaller orders and pocketing the cash from the customers or putting it in the tip jar. Does anyone have first-hand experience with something like this? Or am I missing something in my quest to figure this out? ... View more