New Kiosk UI having problems with Gift Cards?

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Is anyone else experiencing issues with Gift Cards using the New Kiosk Experience?

I've been getting reports of Kiosk screens freezing and getting stuck on the "Payment Processing" screen after customers try to use their Gift Card to pay.

This appears to only affect Kiosks after switching to the New Kiosk Experience.

I have not submitted a ticket yet because it doesn't appear to happen every time so I'm not sure if that's the real reason. But I never got any complaints on the old Kiosk UI.

[au79teahouse]

We don't get gift card payment at the kiosk very often. We experienced this issue only once last month. Not sure what caused the glitch. Could be network connectivity issue.

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Thanks au79teahouse!

We have about a dozen stores that have gone back to the old Kiosk interface, while two stores have no issues with new Kiosk UI.

I haven't had time to really investigate this, so the only thing I can do is gather more information for now.

[mmm2306 · Accepted solution]

We are seeing this happen at 2 locations that have kiosks. We were able to replicate the issue side by side with each device. Toast is creating a call and this is what I got back from them today:

'We actually just heard back from the Kiosk team that this is a known bug and there is currently a red flag ticket open with our engineering team to work on a fix. Now I can get a case opened up with our customer care team to have them attach this to the larger impacted group for this problem, I just need a bit more information to get this all filed. Can you provide me with the addresses of the two impacted locations and the serial numbers of the impacted devices?'

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HI @mmm2306 thank you so much for taking the time to test this! We have not had time to test it so everyone was just using the old Kiosk UI. I'll submit a ticket to Toast as well and point them to this discussion.