I asked Rodrigo with Toast today to tell me who our account rep is. Rodrigo gave me the full name of our rep, but would not give me his contact info. I asked three times and each time he refused. I've honestly never been anywhere where we had an ac...
SpoilerEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionWe ha...
Based on Oklahoma law, we cannot tax exempt LBW taxes. Toast does not have a way to do that. How are other restaurants handling this situation? I still haven't managed to come up with a viable workaround.
We recently moved to no longer accepting or providing pennies since we started receiving a very small amount from the bank each week. Per a Toast article, we've added a Cash Adjustment "Menu" with items that add $.01 or remove $.01 to round up or dow...
For my restaurant i have a situation that I am not sure how to solve.... I'm embedded within a office building. The company wants to setup a fixed monthly tab for 2 of their departments - For Ex: - $1000 a month for each department. Anyone from a ...
Hey everyone, I need help to make this V-day deal easy to put together if there is a way? We are doing a date night deal- $50choice of AppChoice of Drink (NA or Alcoholic)1 pizza or two tacosDesert PizzaAny tips would be so helpful TIA!!
Is there any way to reprint items to kitchen individually? Currently when using the "Reprint to Kitchen" function, all items on the check are reprinted to their assigned prep stations. For example, if my sommelier needed a new ticket for a bottle of ...
So my restaurant was open 1/3 and 1/4. I received a deposit on 1/6 for $6.95 missing the actual deposits for sales on 1/3 and 1/4. I called on 1/6/25 and they stated that it was sent on their end and to check with the bank as it was on the banks end....
Here by customer request – Toast Learning Design and Customer Training have partnered to develop a solution that enables restaurant employees to practice using the POS without access to Toast Web or the physical POS! Users can now access hands-on tu...
Here's an issue that Toast Customer Care is having trouble with, so I wanted to see if anyone else is using Toast gift cards. We were successfully issuing cards and scanning them for payment using the barcode scanner and the QR codes on the cards. Th...
Our monthly went up from $551 to $621. I've been on chat for 2 hours for the agent to tell me that we are being charged for a new tablet but we never ordered a new tablet, or anything for that matter. After 2 hours he says to ask our sales rep for he...
We are new to Toast and our display screens functioning perfect. Then suddenly some of the buttons disappeared from the screen. The items are still there under menu manager but are not displayed on the screen any longer. Is it user error or is the...
I have an issue with the "buy 4, get the 5th 50% off" discount in our POS system. When a customer orders 6 salmon nigiri sushi, the system breaks it down as $10 x 4 (full price), $5 x 1 (discounted), and $10 x 1 (for the sixth item), with the discoun...
Hey Toast Team,I’d love to see an alternative printer option for pizza boxes that uses s While the current label system works for some, it can be inconsistent—labels don’t always stick well to hot boxes, and they can be costly over time.Option: Recta...
Hi Toast team! Problem: When an item’s inventory hits 0, Toast greys it out/unpublishes. In real ops, counts aren’t perfectly accurate 100% of the time—transfer lag, catering pulls, partial cases, late deliveries. This blocks revenue and frustrates s...
