So my restaurant was open 1/3 and 1/4. I received a deposit on 1/6 for $6.95 missing the actual deposits for sales on 1/3 and 1/4. I called on 1/6/25 and they stated that it was sent on their end and to check with the bank as it was on the banks end....
Not sure if I'm misremembering but I don't believe it was possible to skip the prompt for phone number on takeout orders, since 2.80 it seems you can just hit continue and bypass the number entry. Anyone else having this problem? Or was it always th...
We have a discount set up for 'Employee Meal' with a discount reason and comment required, with the intent that the comment is the name of the recipient of the employee meal. This is mostly working for us, but the Discount Reason/Comment doesn't pri...
HI all, We are very new to this system, been live 3 days. All has been going fairly well, but we do have one thing we are trying to see if it is actually possible or not. We are not a "server" style restaurant, we are a you come in and pay and ...
Ideally, my new bar setup would look like this, using the construction of the bar to trace cables from POS's to Wedge displays and Tap devices, but I see that USB cables aren't suggested to be this long. I can't go across the walking path of the bar ...
Has anyone had any luck with a longer cable for the guest display on the 14" Flex and Wedge? I tried using a USB-C extension cable, but it didn't work.
Does anyone know if the tkp300 can be wall mounted? If so, do we need anything special for it?
Hi.Hope you guys can help.We do not accept cash at our business, but during the Xmas period we will be selling a lot of Gift Cards and will accept cash for Gift Cards. Ideally on a POS that only sells Gift Cards but support or the internet cant he...
I currently do not have a kitchen printer. Is there any way to automatically print a kitchen order receipt at our main station whenever specific kitchen items are added to a check? I tried doing it but it's printing a receipt for everything every tim...
We have summited so many support requests and called so many times, but we are still not getting any answers a week later! Our 5% surcharge is charging as follows:check subtotal = 100 Service charge (5%) = 5.41Taxes (8.24%) = 8.70--> The service char...
Post hurricane Milton, we lost our tiki bar on the beach next to our restaurant. While it is getting rebuilt, we moved a mobile bar to its location to sell drinks from. My idea was to put a Toast POS terminal in there, connected to Wi-Fi to ring in...
We currently add a mandatory 20% service fee to all in house orders.If a guest pays with a gift card, the gift card automatically applies to the service fee as well as the rest of the check. Our policy is that the guest must pay for the service fee o...
Consolidate Modifiers is a great option to have enabled for people who want double/triple the selected modifier (where duplicates are allowed), for example "2x Horseradish". The problem we've run into is that when combined with a pre-modifier, the pr...
Hi There, I am looking for insight into a minor issue we are finding with out auto-fire device for online orders. Normally the ASAP orders fire just fine, and print out right away. However, seemingly at random, we will get a batch of 6 orders printin...
Trying to use the new packaging preferences options but they don't seem to show on KDS/Orders Hub/Receipt when Curbside is selected, though it does show the option to select preferences during checkout, is this a known issue?
