We are new to Toast and our display screens functioning perfect. Then suddenly some of the buttons disappeared from the screen. The items are still there under menu manager but are not displayed on the screen any longer. Is it user error or is the...
I have an issue with the "buy 4, get the 5th 50% off" discount in our POS system. When a customer orders 6 salmon nigiri sushi, the system breaks it down as $10 x 4 (full price), $5 x 1 (discounted), and $10 x 1 (for the sixth item), with the discoun...
Hey Toast Team,I’d love to see an alternative printer option for pizza boxes that uses s While the current label system works for some, it can be inconsistent—labels don’t always stick well to hot boxes, and they can be costly over time.Option: Recta...
Hi Toast team! Problem: When an item’s inventory hits 0, Toast greys it out/unpublishes. In real ops, counts aren’t perfectly accurate 100% of the time—transfer lag, catering pulls, partial cases, late deliveries. This blocks revenue and frustrates s...
At the bar when a guest charges and I run credit card then wants another round. How do I go about to add and then reuse the CC number that is already on the bill?
Possible to see a video demo of this in action?Sounds great at first, but after rereading several times I am a little confused.
TO SET UP AN OFFSITE FOOD TRUCK, WHAT DO I NEED TO OPERATE? I ASSUME A HANDHELD, BUT DO I NEED A KDS? DOES THE HANDHELD COME WITH A PRINTER? THE SETUP WOULD BE A CASHIER TAKING ORDERS INSIDE OF THE SITE, SENDING ORDERS TO AN OUTSIDE FOOD TRUCK. IS T...
Hello, We operate in Texas, which does not require a number to be issued on tax exempt certificates. However, Toast requires a number when ringing up an order as tax exempt.How can we bypass the number requirement?
Hi Toast team! Context: We already accept EBT/SNAP in Toast, but magstripe swipe isn’t supported on our terminals. Staff must use other entry methods (e.g., keyed/insert), which slows checkout and increases errors during busy periods.Request: Add EBT...
Hi Toast team! Context: We use the current website-based tools on mobile devices and they work okay for basic retail tasks. But retail markets and shops need faster, rugged, scan-first workflows. A purpose-built handheld would beat mobile web on spee...
I work in a restaurant where we take orders at the bar, and often times people have open tabs but don’t tell us (and sometimes we forget to ask) and we start taking their order. It’s not till we’re done putting everything in the POS that they tell us...
I was told multiple times that with Toast Payroll essentials that someone at Toast sets up the PTO options when requested. I was told this multiple times, including by the folks that did the hands on training.Now support is telling me I have to pay f...
We have an ongoing issue with the total price of an item on Toast Local receipts for which the price of the modifiers is added to the base price of an item twice. Our receipts are set up to not show the price of each modifier, so the modifiers are a...
The cashier and kitchen printers are not connected so tickets are not being issued.
I was looking to run a time card report on an archived employee. She was being rehired. She left over 2 years ago to take care of a family member.. Toast POS Employee report will not let me run a report for an employee past 25 month limit. Back ...
