I am writing to express my concern regarding the recent change requiring a separate software subscription for every POS terminal.When I originally signed my agreement with Toast, my understanding and the terms presented to me were that my account inc...
Hello, we are wondering if we could set up a meeting with our representative. We would like to go over what we are currently using and what we could potentially use to streamline our everyday operations. Thank you,Beth Lancaster
Anyone having issues with the July 9, 2026 update abbreviating the number of characters in tab name Our customer first names are being cut off . Does corporate toast not have any clue on actual running a restaurant? Don't they think through ho...
There is an issue when our customers order through the toast app and use rewards points to go towards purchase amount. None of the totals in attached receipt add up. It forces me to refund the customer money they are not owed. Open ticket with custom...
I think it would be awesome if I could put an internal note not visible to customer on a gift card comp that would trigger an automatic customer note on the tickets when the gift card was redeemed.When I send an e gift card to bring a customer back o...
Some buttons on the POS provide no graphical feedback to indicate whether the button has been pressed. The buttons in the top toolbar (Switch User, All Checks, Lookup Check, the "back" button), the table buttons, the "X" in the upper right corner of...
Title: Allow Maximum Value Limits on Custom Tender TypesProduct Area: Payments / Custom TendersDescription:Please add the ability to configure a maximum value that can be applied to a custom tender type.Use Case:Our business sells paper VIP vouchers...
I was wondering what is a good deli scale that is integrated into the toast pos. Have a small market and looking for something that can connect with checkout and try to streamline information.
I run a restaurant where we have servers and I'm having an issue confirming the cash activity at the end of the week. I am not sure if it's an issue with how the servers are closing out their shift, with how they use the register, or a mix of both.We...
Are there any plans for improving the time clock experience? I assume there must be something in the works, but the amount of times I have to fix a punch in or delete an unintended punch, all pretty much due to the awful ui/ux of that screen. Even if...
I have a specific menu item (pre-paid event ticket) that is set to "Deferred" however the sales of this item are showing under net sales like any other item. I want sales of this item to NOT be counted in net sales on the date of purchase so I can ac...
I asked Rodrigo with Toast today to tell me who our account rep is. Rodrigo gave me the full name of our rep, but would not give me his contact info. I asked three times and each time he refused. I've honestly never been anywhere where we had an ac...
SpoilerEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionWe ha...
Based on Oklahoma law, we cannot tax exempt LBW taxes. Toast does not have a way to do that. How are other restaurants handling this situation? I still haven't managed to come up with a viable workaround.
We recently moved to no longer accepting or providing pennies since we started receiving a very small amount from the bank each week. Per a Toast article, we've added a Cash Adjustment "Menu" with items that add $.01 or remove $.01 to round up or dow...
