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Guest Experience

Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.

247 Posts

Restaurant Operations

Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.

1373 Posts

Industry Trends

Destination to discuss industry trends that are top of mind to you.

59 Posts

Activity in Discussions

Request for Loyalty Points Delay Feature

Some guests have paid and activated the reward program, matching our redemption process, and have received the redeem SMS. They are now requesting to use the points immediately. Is it possible to make the points available for redemption 24 hours afte...

Sales per Labor Hour Question

I am looking for a way to get the Sales per Labor Hour for a month by hour so I can see when we are the slowest so I can adjust the labor to reduce the need for people to be in the building. I know it slows down roughly from 2-5pm, but I was hoping t...

I need all printed reports I only have some

My printer reports are not matching to what is being put in toast app. I am being ripped off a lot of money from the paperwork that I already have compared to what toast has I need all my printer reports So far I’ve gone through six and I’m missing $...

E-Gift Card Issue

Currently we are experiencing an issue where when a guest orders an e-gift card from the Toast website, their payment gets captured but no balance gets loaded to the gift card and the card is not sent to the recipient.It's been happening for months. ...

STAY and SEND Buttons, and Toast AI

Let me preface by saying, the powers that be, do not want coursing. Don't mention. PLEASE.Hi! Bug Alert! Wait, TOAST AI said it's not. Paint the picture of events:Entering an order, say 40 seats.Entered 38 salads (send but keep entering orders)STAY -...

What does Website View-Only mean?

I would like to display a menu on my website that isn't purchasable (i.e. a current draft menu but I don't want people to be able to order online). I added a new "Draft" Menu and selected Website View-Only but nothing appears when I try to add a Menu...

Buy One Get One

We offer a everyday special that when u buy 2 large cheese pizzas you get $4.00 of the total . large cheese costs $14 each so 2 would be $28 less $4  so with special should be $24.   also it is unlimited so if buy 10 pizza you would get $20 off(5 spe...

DO NOT MAKE BUTTON

Hello, We just transitioned from Aloha to Toast. Love it but need a "DO NOT MAKE" button for every item on our menu. Spent time on the phone with toast and he was not able to assist. Any info or guidance is appreciated. Thanks

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