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We have poolside QR codes at our hotel, and want guests to be able to use their room number as an option to pay. I understand that Opera may not talk to Toast in a way that would allow a guest to close themselves out, but I want a way for the guest t...
I was wondering if anyone else has seen this issue. A few of our locations over the last week or two have told us that our percentage-based service charges that we have created for gratuity have not been calculating correctly. We have Toast configure...
We recently had an issue where we closed out a servers shift review and put the cash she owed into one of the drawers. For various reasons we then had to undo the shift review. The next day, the drawer was showing that it was under. After spending a ...
I originally had the order and pay system set up to collect a payment each time they order however I want the guest to be able to order and pay as they go or settle at the end however after I made the changes in the system to a tab based set up it wo...
About 10 days ago Toast changed the way online orders through Toast are handled so restaurants can no longer update orders placed via Toast Platforms, online ordering and Toast Locals, similar to DoorDash and 3rd party orders. So if a customer plac...
With the 3rd Party Online ordering such as Grubhub the customers are prompt if utensils are required. Prior to integrating with Toast we utilize the tablet, and it states if utensils are required yes/no. But with Toast we have the orders auto firin...
I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Is there a way to make a reservation for a monthly meeting? I have a group that comes in two times a month, and I need to avoid having to put it in each reservation individually.
I have followed the steps to add production items to the menu and then have associated them with the catering menu items. I have added additional items for an order to the kitchen production items, however, when I go to run the prep reports, the onl...
We have had a few orders where someone has ordered 1 candy bar for $1.79 or couple of cookies totalling less than $5. How can we stop folks from ordering such small orders. We basially lose money on these order not to mention the waste of time and ga...
We switched to ShipDay from Toast Delivery Services last month for takeout and catering deliveries -- their guest rates are significantly lower, delivery radius larger, and they offer far superior customer service... we've been very happy with the se...
Hello! Has anyone had success using Toast to set up recurring billing via credit card? We are trying a new promotion where customers sign up to pay a monthly fee and receive what in essence is a gift card from us in a higher amount in exchange. We ...
Hi, anyone know if there is a way to include the no sale button (or another till opening function) on table/seating screen rather than just on the quick order screen. Thanks
Is there a way to override Seat Numbers and manually adjust? We had a Hockey Team/Parents (60 people) come in and wanted to use the players jersey number to distinguish between family checks as parents were sitting at a different table then the kids....
