Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
247 PostsActivity in Discussions
guest names are not being saved to guest book.
Hello,So i'm having issues with my customers names not getting saved in the guestbook. When a customer calls in for a take out order, i ask them for their phone number and name. Once I have entered their info, I then select the items they choose. Thi...
Request for Loyalty Points Delay Feature
Some guests have paid and activated the reward program, matching our redemption process, and have received the redeem SMS. They are now requesting to use the points immediately. Is it possible to make the points available for redemption 24 hours afte...
Rewards sign up on guest facing display now times out after a few seconds
HI, has anyone noticed this change in behavior? We are a coffee shop so we use Quick Service. At the end of every transaction, the customer is prompted to sign up for rewards (unless they're using a credit card linked to their rewards account). This ...
one ticket per item at one print station only
Is there a way to have *one* prep station printer print one item per ticket, without forcing the rest of the prep stations to do the same?We would use this with pizza prep, so that the individual pizza prep ticket would follow that pizza through the ...
Sales per Labor Hour Question
I am looking for a way to get the Sales per Labor Hour for a month by hour so I can see when we are the slowest so I can adjust the labor to reduce the need for people to be in the building. I know it slows down roughly from 2-5pm, but I was hoping t...
Can't change orders from pickup to delivery when placed through Local Toast app
AnswerModifications to orders where Toast is classified as a marketplace facilitator are not allowed. Toast is classified as a marketplace facilitator for orders originating from the Local by Toast app and Toast Local in applicable jurisdictions. Mod...
I need all printed reports I only have some
My printer reports are not matching to what is being put in toast app. I am being ripped off a lot of money from the paperwork that I already have compared to what toast has I need all my printer reports So far I’ve gone through six and I’m missing $...
Synching wine by the glass with bottle inventory
It seems that when I first started using TOAST in 2018 there was an easy way to create a recipe for this. i.e., the recipe is 4 glasses per bottle and it automatically adjusts inventory on bottle count.anyone familiar?
Connecting recipes to modifiers
so i have been having trouble trying to connect mods to recipes, most of my items get about 8 different side options and i cant seem to be able to associate or create a recipe for said mods.
E-Gift Card Issue
Currently we are experiencing an issue where when a guest orders an e-gift card from the Toast website, their payment gets captured but no balance gets loaded to the gift card and the card is not sent to the recipient.It's been happening for months. ...
Resolved! Toast Tap On Counter Disconnecting Almost Daily
We have a 12 site restaurant group, and are only a month or two into toast. The ONLY real issue we are seeing across the board is an occasional error with the on-counter toast taps, just not able accept a credit card, essentially disconnecting it see...
STAY and SEND Buttons, and Toast AI
Let me preface by saying, the powers that be, do not want coursing. Don't mention. PLEASE.Hi! Bug Alert! Wait, TOAST AI said it's not. Paint the picture of events:Entering an order, say 40 seats.Entered 38 salads (send but keep entering orders)STAY -...
What does Website View-Only mean?
I would like to display a menu on my website that isn't purchasable (i.e. a current draft menu but I don't want people to be able to order online). I added a new "Draft" Menu and selected Website View-Only but nothing appears when I try to add a Menu...
Buy One Get One
We offer a everyday special that when u buy 2 large cheese pizzas you get $4.00 of the total . large cheese costs $14 each so 2 would be $28 less $4 so with special should be $24. also it is unlimited so if buy 10 pizza you would get $20 off(5 spe...
DO NOT MAKE BUTTON
Hello, We just transitioned from Aloha to Toast. Love it but need a "DO NOT MAKE" button for every item on our menu. Spent time on the phone with toast and he was not able to assist. Any info or guidance is appreciated. Thanks
