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Guest Experience

Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.

250 Posts

Restaurant Operations

Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.

1419 Posts

Industry Trends

Destination to discuss industry trends that are top of mind to you.

61 Posts

Activity in Discussions

Help moving menu items

I have inherited a toast set up and need to move one of our drink categories under another. I am not sure how to do that without recreating each offering under the correct listing.  

Cash discount on checks

Hi, In NYS credit card surcharge is illegal. So I’m going to try cash discount. I plan to have 2 prices on my menu cash and credit. Eg: Burger cash $15 credit  $15.52.In Toast I set all my prices to credit card price and set up a discount button of 3...

Random Deposit

Hello -  I received a random deposit  that doesn't seem to match and sales activity. I have multiple locations and the cc transactions are matching the deposits on the sales summary.     It came in with all of  the July 4th weekend deposits so it too...

Multiple Internet Drops?

I am new to Toast. Our internet provider, Spectrum, only has modems with one ethernet port. My understanding is that we can only use the Meraki router and that we can only create one network. How do we connect other wireless devices for things like o...

look up orders by device ID

Does anyone know of a way to filter orders by the device ID that the order was placed on?I've got a random open/unpaid check from Tuesday on a check that was actually paid and closed on Tuesday.  It looks like the ticket populated on a handheld yeste...

Resolved! Track the data in GA4

Hello @membersSince we are using the Toast app, we would like the data from this platform to be reflected in GA4. Additionally, we’d like to set up conversion tracking from Toast in Google Ads.Could you please assist us with this?

Small deposits

In May, Toast started making small deposits to my business checking account, in addition to the regular daily deposits. However, I can't see any of those deposits on the dashboard. I contacted Support, but they weren't able to help. There's an open c...

Employees taking advantage of paid breaks

I noticed if an employee clocks out  for a 10 minute (paid) rest break and decides to extend it for more than 10 minutes (30 minutes, an hour etc ) the Toast system will pay them for the entire break.  Is there a way or setting to have them only paid...

All transactions on shift reviews

I'd like to request a feature be added that all transactions and tips show up on a shift review. This would include in-house payments like 3rd parties InKind transactions and tips, gift cards and tips, etc. It is confusing for staff to only see their...

Tip pooling rules

For toast tip pooling rule set up, how do account for a ghost employee contributing tips and then a position no showing. For example Shared Bar (ghost) is the employee receiving tips and those are split between Bartenders (actual humans) and Bar back...

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