Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
234 PostsDestination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
234 PostsDestination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
1306 PostsDestination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
632 PostsDestination to discuss industry trends that are top of mind to you.
57 PostsWe run Toast Retail and run Toast in our restaurant (2 "locations"). On the retail side we use a scale generated embedded barcode to read price. Toast will discount weighed fractional items over a lb correctly for % off but not $ off discounts. T...
I want to put KDS in my kitchen but I have a hard time paying $900 for a 22" monitor.Seems very high seeing as they are going to charge a monthly fee on top of that.Not trying to be cheap but I can get a 22" monitor on Amazon for $75Input?
Hi everyone! Looking for a bit of guidance with item routing. We have a special menu group called Limited Time Beverages, which is used for both dine-in and online orders. When someone orders a drink from this group, it prints correctly at the drinks...
I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
I am an accountant for Al & Ernies in Battle Ground, WA. We use Gusto for all of our payroll but not for Al & Ernies. Can Toast take the total amount of paychecks, and pay the withholdings for employee and employer directly?
Hello,Is anyone having trouble with rewards accounts not showing in the order screen (either by change customer or look up rewards) but will show on the pay screen when you look under rewards? I am not sure if I am missing something but if there is ...
Hello Toast Community, My name is Matt and I’m the owner of Grillbird located in Seattle, WA! I switched to Toast Payroll over 2 years ago and it’s been a really easy experience for us. I (and my CPA) was hesitant at first to make the switch, but we'...
Is anyone else experiencing issues with their KDS. Specifically, we have noticed that orders are sometimes only going to the expo screens and other times only to the production screens. Additionally, there have been instances where orders are not sho...
Hi there,I have a fairly short sandwich menu but I do offer different breads. Although I have the system changing the bread I want to know how it can change the ingredient amounts with the bread change? A half sub gets less than a full sub. A wrap ge...
I have a problem with how my restaurant’s orders show on the Kitchen Display System (KDS). For dine-in orders, I want them to be divided by courses like appetizers, entrees, and desserts, and that part works fine. But for phone orders, pickups, and d...
Hi everyone,I wanted to flag an issue we've encountered as of Sunday. One of our locations reported receiving online orders without the packaging option indicated. Our configuration is set to display the guest’s selection whether it is YES or NO. Aft...
Hello, I wanted to ask about the Upsell on GFD beta in test kitchen. I saw it in August and joined the waitlist for it and never heard anything else. I have now noticed that this is gone. Has this feature been implemented in Toast? If so, I can't fin...
Bought a new Mac and downloaded the new Bluestacks. I used to be able to put orders in (not take payments) and send Gift Cards from home. I'm no longer able to do that it seems. Very frustrating. Does anyone know what changed or a possible work aroun...
A challenge with selling fresh produce in a retail setting is that the barcode for the item frequently changes throughout the year based on what supplier has the item available fresh.Currently Toast does not support multiple barcodes for one item, wh...
My name is Eric, and I’m the owner of Old Scratch Pizza in Dayton, OH, and a Toast Customer Advisory Board member. AI has become a daily tool in our restaurant, helping with everything from employee communication and marketing to streamlining operati...
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