We frequently use order throttling when we are inundated with orders. The constant challenge we face is remembering to turn it off.My employees set timers on their personal devices to remind themselves to check the throttle. However, I have noticed n...
A few suggestions for possible next updates: When a manager signs in and theres a pop up of the items out of stock, it would be so much easier if we could click on the item right there and mark it in stock. Rather than X out and go to the menu item, ...
I operate Capybara Ramen & Sushi in Clermont, Florida. I recently tested our Toast Online Ordering page with Chrome Lighthouse because of growing concerns about ADA website accessibility.A recent post in a Florida Thai restaurant owners’ group report...
Have had Toast for years. Recent issues of tickets not printing. In some cases they have printed at another station. In other cases they have not printed at all and we didn't know until the customer showed up. This has been going on very randomly for...
IS THERE ANY WAY TO GO BACK TO THE WAY TOAST WAS BEFORE UPDATE? THIS NEW ONE IS RIDICULOUS HAVE TO ASK AI TO SEE A DAY OUTSIDE OF TODAY AND YESTERDAY, NOT CONVIENANT AT ALLLLLLLLL
Hi,We are using a local delivery company for our delivery orders, thus Toast is set for the 1st party delivery option - just like using our own drivers. There are a few issues with the 1st party delivery options I have.The main issue is with the due...
Hello,I am currently seeking a solution to Allow Inventory Linking relationships (Alternate Packages and Bundles) to be created at the MLM level and inherited by selected locations, with location-specific inventory quantities.Does anyone know a way t...
Hi everyone!We signed up for the Contests beta, and a store recently pointed out that one of their employees isn’t appearing as an available selection. After reaching out to Toast, the agent mentioned that it may be related to the employee having an ...
Did they even show this KDS screen to a single restaurant before launching it nation wide? How do some of these features even make it past testing. It's like no one working on this stuff has even stepped foot into a restaurant kitchen.Now when a ne...
It does not currently seem possible to create permission sets/jobs, without exposing those jobs to the employee at clock in.As currently implemented, an employee can arbitrarally select a job at clock in. In order to maintain mostly accurate reporti...
When does toast capture the hourly sales? When the check is created, or when the check is cashed out, or when the item is added to the check?Reason I ask is that frequently, our hourly sales numbers adjust up significantly, or don't represent the act...
There were configurations that worked fine for my restaurant. For example when I placed a takeout order it would let us override the option to put a phone number to an order. Like if it's a customer that walks up to the counter to place their take ou...
Ubereats orders NOT being accepted by Toast POS. I have worked with ubereats extensively, toast cant figure it out! cancelled orders amounting to hundred/ thousands of uncaptured sales. i've been taking a real hit to my bottom line because Toast/uber...
Hi everyone!I was wondering if anyone knows how orders that appear as remakes on the DoorDash tablet flow into Toast.Over the past couple of years, I’ve transitioned out of an operations role and rarely look at orders on the tablets anymore. Today, I...
