Toast Community

Tap Reader

So we are new. We can only Pre-Auth a card by swiping. The "hockey puck" intert and tap reader does not function for pre-auth. It works only for Guest pay at our Guest Facing Display. Any Ideas?

STAY and SEND Buttons, and Toast AI

Let me preface by saying, the powers that be, do not want coursing. Don't mention. PLEASE.Hi! Bug Alert! Wait, TOAST AI said it's not. Paint the picture of events:Entering an order, say 40 seats.Entered 38 salads (send but keep entering orders)STAY -...

Toast Tap On Counter Disconnecting Almost Daily

We have a 12 site restaurant group, and are only a month or two into toast. The ONLY real issue we are seeing across the board is an occasional error with the on-counter toast taps, just not able accept a credit card, essentially disconnecting it see...

Loyalty

Do you know when Toast will allow multiple loyalty accounts on the same table number? If there are multiple checks on the same table, Toast will only allow one loyalty account. 

Service Charges - Exclude Items

I’m looking for a way to exclude certain items from having service charges applied. Specifically, we charge rental fees for some of our event spaces, and we’d like to ensure that service charges are only applied to food and beverage totals—not to the...

Remove paper check option?

We are a direct deposit only business.  We do not do any paper payroll checks and very limited vendor hand written checks.  How do we lock down Toast Payroll where the employee can NOT select a paper check option?

Need Help with "Send Order After Check is Paid" button for takeout and delivery

Hi all,In the Front of House section, "Order Screen Setup"  there is an option, "Send Order After Check is Paid"We would love to enable this for takeout and delivery only. Anyone know if that is an option. When we select this button, it doesn't send ...

PROTECTIVE CASE FOR TOAST 2 GO HANDHELD?

I purchased many toast 2 go handhelds for the staff.  However, recently 2 have been dropped and cracked along the case.  TOAST does NOT cover damage to the case.  I am looking for an OTTER BOX type protective case for the handheld.  I do NOT want a p...

Paydate is on wednesdays will i get paid before that date with chime

Will chime pay me early

Delivery in POS without delivery available online

For year's we've been able to use a delivery dining option in our POS (so it includes customer info, address, etc.) without enabling delivery online.It seems with the updates to TDS this is no longer the case. For a while we were able to enable deliv...

Recruitment Module

The recruitment module appears to have been forgotten by Toast. It is long in the tooth. A rewrite was mentioned to me years ago, but nothing has changed. Is anyone using the recruitment module? This question has been asked before, but no one answere...

KDS REPORTING

I wanted to know if there is a way to get better KDS reporting such as:Time of prep of itemsClock in as expo and see how you can measure his time of sending tickets What Items are taking too long to make or the one that are fast to make for me those ...

Customizing Guest Receipt, Kitchen Tickets, and Pricing

Hi!! I'm looking for any advice on how to cleanup guest receipts. I'm working on re-doing a menu that was set up for a pizza restaurant. As you can imagine, the orders frequently get mod-heavy.The issue I'm running into is as follows :Imagine that we...

Void loyalty add value?

Missing some key features

Some things I have been trying to get implemented. Since we started using toast, heading towards our 3 year mark, there have been several ideas that I have seen pop up, from the old system as well as on the new toast community, I have been pushing fo...