Hello Toast Community! My name is Alex Curley and I am the Chief Operating Officer at Palacios Murphy, a multi concept restaurant and hotel hospitality group based out of Houston Texas.I have been in restaurants for around 30 years and have worked fo...
Hello - I received a random deposit that doesn't seem to match and sales activity. I have multiple locations and the cc transactions are matching the deposits on the sales summary. It came in with all of the July 4th weekend deposits so it too...
Does anyone know of a way to filter orders by the device ID that the order was placed on?I've got a random open/unpaid check from Tuesday on a check that was actually paid and closed on Tuesday. It looks like the ticket populated on a handheld yeste...
Hello @membersSince we are using the Toast app, we would like the data from this platform to be reflected in GA4. Additionally, we’d like to set up conversion tracking from Toast in Google Ads.Could you please assist us with this?
In May, Toast started making small deposits to my business checking account, in addition to the regular daily deposits. However, I can't see any of those deposits on the dashboard. I contacted Support, but they weren't able to help. There's an open c...
I noticed if an employee clocks out for a 10 minute (paid) rest break and decides to extend it for more than 10 minutes (30 minutes, an hour etc ) the Toast system will pay them for the entire break. Is there a way or setting to have them only paid...
For toast tip pooling rule set up, how do account for a ghost employee contributing tips and then a position no showing. For example Shared Bar (ghost) is the employee receiving tips and those are split between Bartenders (actual humans) and Bar back...
We're two days into Tip Management. So far, we're find other than a few questions we cannot get answered. I've spent hours, two days in a row being transferred to Everyone and their Brother, who doesn't have the presence of mind to admit they don't...
Hello,I was wondering if we can have a discount with a certain amount we allow to discount per month. For example, we have discount programs with various community groups. We need a way to limit the amount we discount per month per group. Hopefully s...
When issuing a partial refund of one or more items on a catering invoice, we have determined that while the system will correctly refund a portion of the customer-elected tip (%) correctly, the system does not make any adjustment to the 20% gratuity ...
When we call help or work with someone in Technical Escalations, on occasion a case number will be created. I will receive an email indicating that the case number has been assigned or closed out, but there is not a link in the email to check the st...
Hello Toast Community! My name is Alex Curley and I am the Chief Operating Officer at Palacios Murphy, a multi concept restaurant and hotel hospitality group based out of Houston Texas.I have been in restaurants for around 30 years and have worked fo...
Is there a way to schedule a Product Mix report to be emailed to my Brewer on a weekly basis? It would be great for him to be able to see sales without me having to generate the report. He is not technical at all so creating a login for him to run th...
I am looking to run a monthly report for all sales data. I am able to achieve this now using the new Product Mix report by selecting my desired date range (ie 6/1-6/30 for the month of June). Am I able to pull in date as a column? I am hoping to be a...
I keep getting calls from someone saying they are a Merchant Service Broker."It was a pleasure speaking with you . Like I mentoned we were scheduled to run the review for you .2-3 times a year Visa & MasterCard increase the rates on Credit card proc...
