Howdy, We get quite a lot of patrons that utilize the rewards program here at our coffee shop and many of them use the physical gift cards. I was wondering if there is a way to reuse these used up gift cards or if they're pretty much useless once the...
Hey there,I'm currently developing a chicken drive-thru-only concept, and we're in the process of expanding. Our aim is to reach around 40 locations, and we're currently at number 4. I'm in search of recommendations for effective platforms that can h...
We have a property that has two kitchens with 2 separate menus. We would ideally like to have 2 expediter screens on the expo in each kitchen. Currently we have to set up one as a prep station as we were told Toast can only have one expediter scree...
Hi everyone. We have been experiencing a wide range of technical issues. I have noticed that when you try to call support that the wait times are super extensive. Our guests are having trouble with online ordering, our branding has disappeared, toas...
From the quick order screen, can I ring in drinks, and then add them to a tab, or do I have to first open the tab, and then ring in the drinks? Thanks!
How can I prevent a guest from earning rewards points when they get a discount? For example, we offer a 25% discount to military, but if they join rewards, they end up with a whopping 33% discount. How can we set up Toast so that if a guest receive...
Hey everyone! Though I didn’t get a chance to meet all of you, it was a pleasure connecting with those I did at 6Smith a few weeks ago. We really enjoyed the conversation and appreciated your feedback and industry insights. As shared via email, we’d ...
We are brand new to Toast and still trying to figure out how things work and the most efficient way to do them.How does everybody go about using toast for delivery? We do not have any 3rd party delivery services; all of our drivers work for us.We can...
I'm new to Toast. I'm trying to turn on Pre-Authorization for credit cards. The steps in the online help say to...Payments > Payment methods > Payment options.Scroll to the Credit section. Select Yes to Enable Credit Card Pre-Authorization In that s...
Hi, im not sure if this is the correct section for this. I have a functionality question. Quite often we have customer that want to sit down but insist on paying in advance, however we would like the ability to hold the customer/order at the table un...
Is anyone else out there having customer support problems? I cannot get a tech or support person who I can understand. I am on the phone or chat for 45 minutes to an hour and half, and that doesn't mean the problem is resolved. Is there another wa...
I am looking to see if 1. There is a way to schedule reports automatically to email me. Is there a way to receive a Tip Report daily? Is there a report for just this or do I have to manually extract from the sales summary report? Thanks!
Every now & then we donate gift cards to different community events. How do I activate a gift card for say $50 if I'm not collecting the $50 because its a donation. Is there a donation button anywhere so we can keep track of how many donations we are...
Hello all,I am here hoping someone can actually help me. I followed a toast training video (pre mods) teaching me how to set up half pizzas. However, it didn't work. Then I spent 40mins on the phone with toast trying to fix whatever the issue is. The...
