An issue that causes so much confusion for our staff is duplicate rewards accounts that are created when a guest with an existing rewards account uses a gift card.The next time they try to manually add rewards, the staff will see the guest listed twi...
HI, has anyone noticed this change in behavior? We are a coffee shop so we use Quick Service. At the end of every transaction, the customer is prompted to sign up for rewards (unless they're using a credit card linked to their rewards account). This ...
It doesn't seem right to show the same tip percentages in in-house ordering and on online ordering. Is there a way to set different percentages?
Our rewards program is doing something strange. I have attached a picture. A Guest came in and had over 800 points and redeemed 30 dollars. He now only has 41 points left after that transaction. When his guest receipt printed it stated at the bot...
Hi everyone!About a week ago, a guest called one of our locations and mentioned they were getting an error message when placing a Toast Delivery service order. We were able to fix it by simply turning on/off online ordering and delivery. Today the sa...
Toast has become a major frustration for me when dealing with backend issues. As an MLM, I shouldn't have to waste time going through Tier 1 and Tier 2 support when they are unable to resolve my problems. Every time I call, I’m forced to repeat the s...
We had a guest who dined with us on Sunday. We have our pre-authorization set to $25. Once a month someone reaches out inquiring about the extra charge. I kindly explain it will fall off in time. However, today a guest had a reversal charge for $25 f...
Hey everyone. We have a few chains of restaurants (around 30), all using Toast.We plan to promote our own custom guest feedback survey (not the generic one Toast has). Our challenge: we want to give an award/discount to the guest for filling out the ...
Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...
How can we effectively collect email addresses or phone numbers from dine-in customers using our Toast Go handhelds or POC? Here are a few potential approaches we see:Offer the option for customers to pay via text message, provided they’re comfortabl...
Has anyone ran a loyalty contest for guests? Basically I would like to host a VIP Party for XX amount of top loyalty spot earners in a specific time. I see "total earned", but would like to see what was earned during a specific time frame. Any know...
I can't reach anyone about my account. I opened a store without a pos system. I started this process a month ahead of time. Things started out GREAT!! After my onboarding session, that's when everything went south. Lack of communication, I apologize ...
Recently we brought back breakfast for one day a week to our BBQ concept in San Diego. We have not used printed menus (outside of total emergency cases) since switching over to Toast. We use Order & Pay and love it. However, because our breakfast men...
This is something I've just noticed, but apparently its been going on for a while. Our loyalty program is set to reward $5 per 100 points acquired. When they apply the loyalty card to their check, it'll print the guests receipt with a message at t...
Hi All, Does anyone know if there is a way for guests to pay with multiple gift cards online (Toast Local, Online Ordering, OPT) ? We have a lot of teachers with stacks of gift cards, however for online ordering it appears only one can be used. 1) We...
