I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
There were configurations that worked fine for my restaurant. For example when I placed a takeout order it would let us override the option to put a phone number to an order. Like if it's a customer that walks up to the counter to place their take ou...
We have pre-paid experiences available through the website. Right now there is no option for me to share a promo or discount code for a guest when they book. Anyone know a work around for this besides me booking the experience on their behalf?For exa...
We have 3 locations and customers are constantly ordering to the wrong location by pressing the wrong button. Is there a feature that states once you hit a location it then prompts you… “Are you sure you want to order to XYZ location? Yes or No?”
A delivery option was added to our Google ordering options by a provider using the name "Locally Delivred." (spelling is incorrect on purpose). This provider doesn't exist as far as we can tell and was given no authorization to offer delivery throu...
Hi everyone! I'm curious in hearing from people who have started using Toast IQ Grow or your restaurant and if you truly feel it's worth it. Thanks in advance!
Can I just say how much I hate the current penny solution? A major part of our operation is a drive thru. Our process is to give the customer their total before sending them to the window. Since lthe rounding doesn't take effect until the payment i...
Would love to be able to add more limitations to loyalty rewards - for example if they have a birthday reward - they have to spend $100 to use their reward. Currently it's set that they can come in and not spend anything and get a free meal. Please...
If you get emails for signing up for toast online ordering pro and any demos that they show that work very god.. The honest feedback is the team themselves do not know the issues the system have and fails to recognise it. It has been over a week we h...
Does anyone know if Toast is working on being able to have a number keypad pull up instead of the keyboard, or have a keyboard that has the numbers available for entry without it resorting to letters after every number entered? The current experience...
Fellow Toasters,We are considering finally turning on SmartQuote now that we have 6 months of data behind us and feel fairly confident that most orders are being fulfilled from the Expo KDS promptly after the orders are ready. Anyone else out there u...
Toast community,We have a post-visit survey sent to guests that triggers 1-day after visiting one of our locations. Unfortunately, we've found out that Toast applies a frequency rule to automated marketing campaigns: if a guest has received an automa...
Hello, We are a FEC (Family Entertainment Center), we have bowling, laser tag, arcade, a full-service restaurant, host children's birthday parties, corporate events, wedding and receptions many different types of events. For the children's birthday ...
Hello, Is there anyway to save a guest name and any other info you have on them to add them to an 86 list that flag them when they are pre-autherized? If not can that be added at some point? It is not feasible to have all our staff be familiar with t...
Anyone else have linked credit cards that are linked to other guests credit cards? Had an Owner who is not part of Lotalty swipe his card and someone else's account popped up. What is the best practice to get rid of this. Toast says there is nothing...
Hello, Can we create custom deal for retail where we can all items under one name (Month name) and add multiple items and their deal?
