Has anyone ran a loyalty contest for guests? Basically I would like to host a VIP Party for XX amount of top loyalty spot earners in a specific time. I see "total earned", but would like to see what was earned during a specific time frame. Any know...
How can we effectively collect email addresses or phone numbers from dine-in customers using our Toast Go handhelds or POC? Here are a few potential approaches we see:Offer the option for customers to pay via text message, provided they’re comfortabl...
I can't reach anyone about my account. I opened a store without a pos system. I started this process a month ahead of time. Things started out GREAT!! After my onboarding session, that's when everything went south. Lack of communication, I apologize ...
This is something I've just noticed, but apparently its been going on for a while. Our loyalty program is set to reward $5 per 100 points acquired. When they apply the loyalty card to their check, it'll print the guests receipt with a message at t...
Hi All, Does anyone know if there is a way for guests to pay with multiple gift cards online (Toast Local, Online Ordering, OPT) ? We have a lot of teachers with stacks of gift cards, however for online ordering it appears only one can be used. 1) We...
Our rewards program is doing something strange. I have attached a picture. A Guest came in and had over 800 points and redeemed 30 dollars. He now only has 41 points left after that transaction. When his guest receipt printed it stated at the bot...
Hello,We are looking for help - It looks like Toast recently made the selection for "Pickup" and "Delivery" quite small and we are getting a TON of people that placed their order, calling and asking where it is, and they never chose "Delivery" upon c...
Has anyone else seen an increase in customer complaints about on-line orders crashing out and not completing? We have seen a growing number of calls that after the credit card gets authorized the order fails to compete, leaving the customer with a h...
How can we enable an option to input a number for a customer order that will correspond with a table sign we send with them so we know which table to bring the food to?
Hey all! I missed the specific info about Toast Delivery Services. What date is it changing to Uber Eats & what is the delivery radius going to be, and what is the new cost of delivery services?
Toast Community- I'm interested in knowing your opinions on Door Dash Drive vs. UberDirect regarding Toast Delivery Services. Sounds like there has been quite a lot of people wanting to stay with DoorDash and I'd love to know why? What have your expe...
I have just started looking into Toast Mobile Order and Pay. We are a full service restaurant that may dedicate a small area (the kitchen counter during lunch for example) to utilize MO&P instead of an assigned server. Question is regarding tips. ...
I'd like to download our customer emails, but I stopped using the marketing app because we didn't use it often enough to justify the cost. Is there a way to download that without signing up for it again?
Hi,I've been having an issue with Rewards accounts at a closed location, which is in progress with Toast Care. Related to that though, I really need to be able to run a report that shows ALL the rewards accounts. Well, the Rewards Accounts report use...
We are trying to figure out a way to communicate with our rewards members. We only have email addresses for a small percentage of the guest who have signed up. We sign up all of our guests with phone number. Can anyone suggest a way to get More o...
