I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Is there a minimum contract term for signing up with Door Dash through Toast or can I cancel at any time? I want to confirm if I cancel the $30/mo fee with Toast I am not locked into a longer term with Toast or Door Dash.
I'm getting ready to order gift cards and am at the final stage of submitting but am wondering what the QR code on the back of the gift cards is. The preview that I have doesn't look like it's linked to any URL. Is the QR code on the preview simply...
We are experiencing an issue where the Toast API is off from the Portal when comparing net sales within individual locations in categories like say 'Food' or 'Wine in the 'last week' period. The net sales data differs by a few dollars and up but it'...
Every day, multiple times a day, guests show up after ordering online but we don't have their order. They are not seeing the submit button and think that because they are getting a quote time and total they are done ordering. It's like the last ste...
For the Christmas season, I need to combine my 4 separate dining areas (rooms) in my restaurant into one area (room) for Reservations I can not find anywhere how to do this.I can be emailed at wade@toms-town.com Thank you wade
How can I resolve this issue? I've filled in all the required information according to the steps, but it's been two weeks and I'm still stuck in this situation. Customer service just gives me perfunctory responses.
I am going to enjoy working for your business
We use Toast to run a summer season "soda bar" for our HOA community. We serve ice cream and a grill menu along with some merchandise. We are open from Memorial Day to Labor Day only. For years we have offered (and struggled with) allowing familie...
Community,We're a new restaurant startup located in a very busy brewery tap-room and we're having problems with mobile order and pay orders. We have guests placing orders by mobile order and pay QR codes at their tables and using text message notific...
Has anyone else been experiencing this issue lately?We’ve had multiple cases where a customer orders through Toast Online Ordering with Uber Direct delivery, pays in full (including the delivery fee and tip), and the Uber driver picks up the food — o...
Currently the customer-facing display supports just a single still image. It would be nice if it supported a slideshow of images, with control over the transition interval. Support for video files would also be very useful. This additional feature w...
Toast Community- I'm interested in knowing your opinions on Door Dash Drive vs. UberDirect regarding Toast Delivery Services. Sounds like there has been quite a lot of people wanting to stay with DoorDash and I'd love to know why? What have your expe...
A delivery option was added to our Google ordering options by a provider using the name "Locally Delivred." (spelling is incorrect on purpose). This provider doesn't exist as far as we can tell and was given no authorization to offer delivery throu...
Is there a way to force a guest to click "Pick Up" or "Delivery" when using the app. It starts on "Pick Up" unless they change it, and apparently my customers cannot read. This has happened so many times, so I'm hoping there is a way to make them sel...
Hi there! I know at this point, if a customer has enough points to cover the entire bill, there is not an option to tip on a credit card. Is this something that is in the works to be changed. Our staff highly relies on tips for their earnings and ...
