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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Tips in Mobile Order and Pay

I have just started looking into Toast Mobile Order and Pay.  We are a full service restaurant that may dedicate a small area (the kitchen counter during lunch for example) to utilize MO&P instead of an assigned server.  Question is regarding tips.  ...

Emailing Rewards Members

We are trying to figure out a way to communicate with our rewards members.   We only have email addresses for a small percentage of the guest who have signed up.  We sign up all of our guests with phone number.  Can anyone suggest a way to get More o...

Resolved! Loyalty GLITCH/ Feature Request

Hi Toasters, HEADS UP TO LOYALTY USERS! I have our Toast loyalty program set up for the customer to receive a $10 birthday reward during their birthday month. I had a nice regular customer let me know that they had been able to use the $10 birthday r...

Resolved! Bug with loyalty reporting on receipts in 2.79.4

Since update to 2.79 Build 4 customers are getting the wrong value printed on their receipts, saying they unlocked a dollar value that is much higher than they actually have. I think I figured out what is actually happening, seems to be taking their ...

Resolved! Loyalty Points

I have a couple of customers this week that say they are not getting their points in their accounts. MY question is: do customers need to sign up for a new account at every toast vendor the visit? That would be a pain that I personally wouldn't ever ...

ONLINE ORDERS

Just got TOAST at my coffee cafe.  Previously, customers were able to reorder there favorite (daily) coffee drinks with a quick click of a button for their favorite order.  Does TOAST offer something similar to this?  It will recall their order but t...

QR Code Update?

Hello! I was wondering if anyone knows if Toast is planning on making an update to the QR codes on receipts for groups paying together. Right now the only option is to split the bill evenly, and while that is time efficient, for groups that have not ...

Restaurant Branded APP

We are wanting to get a Restaurant Branded App that integrates with Toast.  It looks like there are several options.  Has anyone used any of these?  And, if so, are there any recommendations?

Marketing Support for New Users

Hello,I am in the Mediterranean catering and restaurant business in Austin, Texas. Last month we changed our POS system from Clover to Toast. Everything is going well now and we are getting a lot of orders from the Toast By Local app.I would also lik...