Branded mobile app.
Anyone knows how to finish submitting branded mobile app in Google Play Console and App Store Connect?
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Forum Posts
Restaurant Branded APP
We are wanting to get a Restaurant Branded App that integrates with Toast. It looks like there are several options. Has anyone used any of these? And, if so, are there any recommendations?
Rewards sign up on guest facing display now times out after a few seconds
HI, has anyone noticed this change in behavior? We are a coffee shop so we use Quick Service. At the end of every transaction, the customer is prompted to sign up for rewards (unless they're using a credit card linked to their rewards account). This ...
Online Ordering - can we display different tip percentages on Online Ordering than on Guest Pay?
It doesn't seem right to show the same tip percentages in in-house ordering and on online ordering. Is there a way to set different percentages?
"Duplicate" Rewards Accounts because of Gift Cards
An issue that causes so much confusion for our staff is duplicate rewards accounts that are created when a guest with an existing rewards account uses a gift card.The next time they try to manually add rewards, the staff will see the guest listed twi...
Rewards issue
Our rewards program is doing something strange. I have attached a picture. A Guest came in and had over 800 points and redeemed 30 dollars. He now only has 41 points left after that transaction. When his guest receipt printed it stated at the bot...
Resolved! Online Ordering - "Error Placing Order"
Hi everyone!About a week ago, a guest called one of our locations and mentioned they were getting an error message when placing a Toast Delivery service order. We were able to fix it by simply turning on/off online ordering and delivery. Today the sa...
Toast Customer needs an overhaul. Customer service should be about the customer!
Toast has become a major frustration for me when dealing with backend issues. As an MLM, I shouldn't have to waste time going through Tier 1 and Tier 2 support when they are unable to resolve my problems. Every time I call, I’m forced to repeat the s...
Weird Charge
We had a guest who dined with us on Sunday. We have our pre-authorization set to $25. Once a month someone reaches out inquiring about the extra charge. I kindly explain it will fall off in time. However, today a guest had a reversal charge for $25 f...
Resolved! Unique Discount Codes
Hey everyone. We have a few chains of restaurants (around 30), all using Toast.We plan to promote our own custom guest feedback survey (not the generic one Toast has). Our challenge: we want to give an award/discount to the guest for filling out the ...
Tracking toast rewards singups
Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...
best way to collect dine in customer email/phone numbers
How can we effectively collect email addresses or phone numbers from dine-in customers using our Toast Go handhelds or POC? Here are a few potential approaches we see:Offer the option for customers to pay via text message, provided they’re comfortabl...
Guest Loyalty Program
Has anyone ran a loyalty contest for guests? Basically I would like to host a VIP Party for XX amount of top loyalty spot earners in a specific time. I see "total earned", but would like to see what was earned during a specific time frame. Any know...
Return!!!! How can I this system?
I can't reach anyone about my account. I opened a store without a pos system. I started this process a month ahead of time. Things started out GREAT!! After my onboarding session, that's when everything went south. Lack of communication, I apologize ...
Printed Menus
Recently we brought back breakfast for one day a week to our BBQ concept in San Diego. We have not used printed menus (outside of total emergency cases) since switching over to Toast. We use Order & Pay and love it. However, because our breakfast men...
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