I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Hi Everyone!With the world cup about to kick off, I am curious what others are doing in their restaurants for the world cup! We are offering a few Team USA jersey give away raffles during the tournament. Is anyone else doing anything fun?
We would like to see a customer facing screen be able to connect to the 20 inch kiosk so the customer can see what they are being rung up for, can add a tip, etc.
It would be nice if guests could select "no" for ingredients they don't want. Right now they either have to make a special request, or they can select the ingredients they do want, but our kitchen has to decipher what is missing in that case.
Hello Toasters! Reach out to see if anyone else is experiencing the same issue we are with the rewards program.The error occurs when a guest redeems multiple rewards on the guest-facing screen that exceed their total point balance. The system initial...
Hi everyone,I wanted to share our experience with Toast and see whether anyone else has dealt with a similar situation.In July 2025, our company signed up with Toast and paid a £500 deposit plus an initial payment of £195.60. During the sales process...
We have 3 locations and customers are constantly ordering to the wrong location by pressing the wrong button. Is there a feature that states once you hit a location it then prompts you… “Are you sure you want to order to XYZ location? Yes or No?”
Were any of you sold 24/7 support? That was the understanding we've been under since we signed up with toast. Tonight we had an issue where when we were closing, all of our devices were in an endless sync data loop No worries! I called Support. Was ...
Looking for help.Our restaurant has set up suggested tipping with percentages at 20%, 25%, 30%. When we print a receipt from the terminal, the receipt mirrors what we have set up. Unfortunately, both our handhelds reflect much lower percentages (3%...
i have different ways of selling the same protein. 1 would be a dinner, 1 would be an add and 1 would be a'la carte. What I want to be able to do, which i have done on other protein items that do not have a half size for different menu options, is b...
My drawer has been short since I started register and I noticed today its a few cents off of the tip amount so I was wondering when taking tips out am I supposed to be pressing a button for that so the machine recognizes its gone?
Hello! My store recently switched to Toast Retail and are having massive issues with printing barcode labels to display prices to customers.Our old POS system gave us an excel sheet with barcode numbers and names from items we selected, then we could...
Hi everyone,Have there been any recent reports of issues with rewards? Some locations have mentioned that guests can see their birthday rewards available in the app, but when they visit the store to redeem them, the rewards are not available for rede...
A delivery option was added to our Google ordering options by a provider using the name "Locally Delivred." (spelling is incorrect on purpose). This provider doesn't exist as far as we can tell and was given no authorization to offer delivery throu...
Any power users of the Toast Catering & Events module and Catering Online Ordering out there who can help me figure out how to program upsells for Catering? I see how to do it with regular online order, and it's pretty basic right now, but don't see ...
Toast Community,We are getting reports of people not being able to log in or sign up using the Android App recently. Wondering if anyone else has reported the same issue? Some folks are reporting that the keyboard is not pulling up for them to enter ...
