I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Hello Toasters! Reach out to see if anyone else is experiencing the same issue we are with the rewards program.The error occurs when a guest redeems multiple rewards on the guest-facing screen that exceed their total point balance. The system initial...
We have 3 locations and customers are constantly ordering to the wrong location by pressing the wrong button. Is there a feature that states once you hit a location it then prompts you… “Are you sure you want to order to XYZ location? Yes or No?”
Were any of you sold 24/7 support? That was the understanding we've been under since we signed up with toast. Tonight we had an issue where when we were closing, all of our devices were in an endless sync data loop No worries! I called Support. Was ...
Looking for help.Our restaurant has set up suggested tipping with percentages at 20%, 25%, 30%. When we print a receipt from the terminal, the receipt mirrors what we have set up. Unfortunately, both our handhelds reflect much lower percentages (3%...
i have different ways of selling the same protein. 1 would be a dinner, 1 would be an add and 1 would be a'la carte. What I want to be able to do, which i have done on other protein items that do not have a half size for different menu options, is b...
My drawer has been short since I started register and I noticed today its a few cents off of the tip amount so I was wondering when taking tips out am I supposed to be pressing a button for that so the machine recognizes its gone?
Hello! My store recently switched to Toast Retail and are having massive issues with printing barcode labels to display prices to customers.Our old POS system gave us an excel sheet with barcode numbers and names from items we selected, then we could...
Hi everyone,Have there been any recent reports of issues with rewards? Some locations have mentioned that guests can see their birthday rewards available in the app, but when they visit the store to redeem them, the rewards are not available for rede...
A delivery option was added to our Google ordering options by a provider using the name "Locally Delivred." (spelling is incorrect on purpose). This provider doesn't exist as far as we can tell and was given no authorization to offer delivery throu...
Any power users of the Toast Catering & Events module and Catering Online Ordering out there who can help me figure out how to program upsells for Catering? I see how to do it with regular online order, and it's pretty basic right now, but don't see ...
Toast Community,We are getting reports of people not being able to log in or sign up using the Android App recently. Wondering if anyone else has reported the same issue? Some folks are reporting that the keyboard is not pulling up for them to enter ...
I know I saw it brought up a while back. How can I ban a delivery customer from ordering? Unfortunately, we have had a few people we ask not to order, but still keep em coming. Thanks in advance!
Toast Community,We have noticed a significant uptick recently on online orders for our 9-unit group going to the wrong location and are wondering if anyone else has noticed the same issue, and if so, if you all were able to figure out a way to reduce...
You would think that Toast and Shopify would have an integration for Loyalty by now. I get that toast is pushing yet another half-baked ecommerce solution, but it will not be more powerful than Shopify. That there is not an integration from Toast bog...
Greetings,My guests are having an issue when trying to follow a Toast Experience Link to book the Experience. The issue seems to be specific to guests that have a Toast account and use the Toast app. When they click on the link to make a reservatio...
