I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Hello Toast Team,We’ve identified a significant gap in the Order & Pay system. At this time, Happy Hour discounts do not automatically apply when guests order through Order & Pay. Instead, they must be added manually, which creates friction for guest...
Servers are looking up loyalty members on the handhelds and are able to find them most of the time. However, there are times they cannot be located. I go to the backend and do a search. The search never works for me! I even change the date range....
We are a newer client to toast and at first we were basically promised the world and now we have come to find out that customer service is basically zero. We are currently having MAJOR issues with our loyalty program and not being able to access our ...
I turned on a setting to show QR code for feedback on printed receipts, but they are not printing on the receipts. anyone have this QR code printing on receipts? I also noticed when a guest scans a QR code to leave feedback I don't get a notification...
Some guests have paid and activated the reward program, matching our redemption process, and have received the redeem SMS. They are now requesting to use the points immediately. Is it possible to make the points available for redemption 24 hours afte...
HI, has anyone noticed this change in behavior? We are a coffee shop so we use Quick Service. At the end of every transaction, the customer is prompted to sign up for rewards (unless they're using a credit card linked to their rewards account). This ...
We have recently signed up with Toast and had been liking things to this point, BUT we are having a lot of issues with people redeeming multiple promotions on online orders - like rewards dollars and a promotion discount we had been running this week...
Does anyone know of a method to print receipts/coupons to guests when someone buys them a drink to use at a later date? Receipts will say something like: "Someone bought you a drink", and receipt will have specific drinks listed there. This would wor...
Do you know when Toast will allow multiple loyalty accounts on the same table number? If there are multiple checks on the same table, Toast will only allow one loyalty account.
I continue to be baffled as to why none of the POS systems, including Toast, has been able to figure out a robust and truly customer centered loyalty platform. (and integrations are worse yet since they are all glitchy and lack full integration despi...
Currently we are experiencing an issue where when a guest orders an e-gift card from the Toast website, their payment gets captured but no balance gets loaded to the gift card and the card is not sent to the recipient.It's been happening for months. ...
Hi All, Does anyone know if there is a way for guests to pay with multiple gift cards online (Toast Local, Online Ordering, OPT) ? We have a lot of teachers with stacks of gift cards, however for online ordering it appears only one can be used. 1) We...
Hi!! I'm looking for any advice on how to cleanup guest receipts. I'm working on re-doing a menu that was set up for a pizza restaurant. As you can imagine, the orders frequently get mod-heavy.The issue I'm running into is as follows :Imagine that we...
Hello,I just started using Toast Tables for reservations but I am having issues to create reservations within a timeline of 2hs. I alread setup the system to allow reservations within 0 hours but it still not working. When I try to make a reservation...
I am about to switch to Toast and was hoping to continue to use my Brother QL-710W label/barcode printer. It looks like the label size is supported by Toast when I go to test print a product label. I've been trying to buy a Zebra ZSB but I have just ...
