I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
I am noticing that guests with partial rewards are unable to redeem them. for example - they have earned a $50 reward and used only $5 of it last time. They go to use the $45 today and you can see it on their account but you cannot redeem it. The red...
Hi, it looks like my taproom's loyalty points were entered incorrectly and I'm wondering if there might be an easier way to fix all of them rather than going through them individually (there are over 500). Any help or tips are greatly appreciated!
If someone calls on the phone and wants to buy someone a round of drinks or maybe they order takeout and want to pay through the phone: is there a way to send that person a text to enter their card info and pay? Rather than have an employee manual ke...
Curious what the software monthly pricing is for toast handhelds? Originally I was told $25 per month per handheld, but now I’m being told $50 per month? That’s the same price as a terminal.anyone have any ideas what it’s suppose to be?
I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or som...
Hello,We run a special on meatballs every Monday (half off). Is there a way to set our menu to a limit of how many meatballs can be ordered on a special? As in 8? That way someone doesn't order 300 (as someone is trying to do).
Does anyone know of a method to print receipts/coupons to guests when someone buys them a drink to use at a later date? Receipts will say something like: "Someone bought you a drink", and receipt will have specific drinks listed there. This would wor...
We have been using Toast Tables for about 4 months now, and I'm wondering if (other than adding multiple service periods) there is a way to customize turn times. For example when we used to use Resy we could customize each table to the turn times we ...
Hi All, Can anyone tell me what "Toast-Takeout-Reward" on the payment screen is? One of my managers accidently hit the button on the payment screen and realized it comped or paid for the whole meal and put it into closed checks. The order in referen...
We had our old/former gift cards from our Square POS system uploaded to be able to redeem/sell in Toast. At first, they were working. Now, we are no longer able to redeem or sell those cards. Please help.
Hey! One of my terminals will not flipper when it is time for the customer to tip and sign? Physically it will slip but the screen does not rotate. How do I fix this?
Receipt is printing every time even when No Receipt is selected. How do I stop it?
Has anyone found a good resource to print high-quality table QR codes for Order and Pay at table? They would have to be unique QR codes, 1 unique code for each table. Table tents do not last and get moved, and I have yet to find a resource that will ...
Has anyone noticed that modifiers for an item that have a modifier group attached are HUGE right now? I put a ticket in but I hope this will be resolved FAST this is not ideal.
It would be great if we could send an Order & Pay portal to a guest by either printing a QR code for them much like the one that comes on the reciept or text them a link by entering their phone number. This seems simple and would be awesome. Staff...
