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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

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Toast OPT Table QR Code Printing Options

Has anyone found a good resource to print high-quality table QR codes for Order and Pay at table? They would have to be unique QR codes, 1 unique code for each table. Table tents do not last and get moved, and I have yet to find a resource that will ...

Online Ordering Modifiers

Has anyone noticed that modifiers for an item that have a modifier group attached are HUGE right now? I put a ticket in but I hope this will be resolved FAST this is not ideal.  

Create Order & Pay From POS

It would be great if we could send an Order & Pay portal to a guest by either printing a QR code for them much like the one that comes on the reciept or text them a link by entering their phone number.  This seems simple and would be awesome.   Staff...

Credit card numbers disappear

We have had several nights where multiple guests’ credit card numbers have disappeared from Toast.This began Wednesday.  Toast has not been helpful, its as if they dont understand the problem being presented.  This is the situation:- Credit Card is p...

Loyalty Program

Hi Toasters!   I am going to start the Loyalty program soon but I'm curious about how the full service restaurants handle the guest experience.  Specifically the ones that are NOT using Mobile Order & Pay. So old school, drop a check at the table, se...

Gift Cards

Does anyone have customers that order multiple gift cards and want separate receipts to show how much money is on each card to place in their holder? Is there a way to get a separate receipt saying what's on each card without ringing each up separate...

Resolved! online orders - 2 concerns!

hello!  please help - the toast online menu used to say at the top of the screen and in all RED letters "closed" or "this restaurant is not currently taking online orders" something along those lines, but it doesn't anymore - and we frequently have c...

Toast Guest Feedback....Inputted Comments

Toast Management or Fellow Toast Users:Does Toast Guest Feedback have the ability push the comments and ratings to other social networks such as Yelp, Google Business Pages, Trip Advisor, Facebook or any other Social Networking Site that can auto pop...

Resolved! Assigning replacement loyalty card

If I have a guest that has lost or damaged their loyalty card, is there a way I can assign a new card to the existing account?  Cant really find anything on the POS or in the back end.

Preorder Meal Ticket/ Special Event

HI TOASTERS!I have a unique situation that I was hoping you all might have some insight on. We are going to set up a catering event at a brewery. Part of our menu that we will serve that night is special since it will be for St. Patricks day. So I ne...

SMS Beta Issue - Are you using it?

Sent first Text out today with SMS Beta.  Was supposed to go to 335 people. Only went to 279. Pretty frustrated as I've already had two complaints from people saying they didn't get the offer.  Anyone using it, have a similar situation or success wit...

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