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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Resolved! Assigning replacement loyalty card

If I have a guest that has lost or damaged their loyalty card, is there a way I can assign a new card to the existing account?  Cant really find anything on the POS or in the back end.

Preorder Meal Ticket/ Special Event

HI TOASTERS!I have a unique situation that I was hoping you all might have some insight on. We are going to set up a catering event at a brewery. Part of our menu that we will serve that night is special since it will be for St. Patricks day. So I ne...

SMS Beta Issue - Are you using it?

Sent first Text out today with SMS Beta.  Was supposed to go to 335 people. Only went to 279. Pretty frustrated as I've already had two complaints from people saying they didn't get the offer.  Anyone using it, have a similar situation or success wit...

SMS Marketing Beta

Is anyone using the SMS marketing beta? I recently started using it and was wondering if there was a way to incorporate a promo code into the welcome text when a new subscriber joins. I think this would be a great addition. 

Guest Engagement Tool and Offers

Hello,Has anyone used the guest engagement tool, specifically the offers portion and found success?  Would anyone be willing to share their experience with me on how it all works?Marc DunhamNASHBIRD, OKC

Resolved! Turn Order Hub Off on one device

Hi- Today was our second day using Toast. Yesterday I learned I should mark orders complete in the orders hub. Today, we send two rounds of text messages to everyone. We have two Flex's and a KDS. The KDS is set to the fire computer. I would like one...

Promo codes for future use

We're running a special for customers that place their Super Bowl orders in advance. I want to create a promo code to send to all our email and sms marketing subscribers. Is there a way to make a promo code that only works if the order is scheduled f...

Resolved! Toast Loyatly

Toast, You guys finally set up Loyalty where people can redeem for items. That's the good news. Bad news is there is no dollar amount attached to it. So for me, say I want to offer a Free Small Cheese Pizza as a Reward. Well the customer can pick as ...

Loyalty

Is anyone using any of the integration partners for loyalty? Any feedback would be great. Just looking for something more than what Toast offers. 

Employee login

I have no idea if I’m in the right spot but there seems to be no where else that I’ve gotten into that can help. I’m a past employee of a restaurant and I just want to see my W-2. That’s it. I’ve logged in before and looked at paystubs and even separ...

Loyalty - Double points for menu items

I would like to incentivize purchases of specific menu items with double points. Currently I don't see how I can award double points for a specific menu item. I might want to do this when I have an abundance of something that I'd like to move a littl...

Website Update

I have updated my menu and cannot figure out how to get the updated menu on my website for customers to see. Help!

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