It would be great if we could send an Order & Pay portal to a guest by either printing a QR code for them much like the one that comes on the reciept or text them a link by entering their phone number. This seems simple and would be awesome. Staff...
We have had several nights where multiple guests’ credit card numbers have disappeared from Toast.This began Wednesday. Toast has not been helpful, its as if they dont understand the problem being presented. This is the situation:- Credit Card is p...
Hi Toasters! I am going to start the Loyalty program soon but I'm curious about how the full service restaurants handle the guest experience. Specifically the ones that are NOT using Mobile Order & Pay. So old school, drop a check at the table, se...
Does anyone have customers that order multiple gift cards and want separate receipts to show how much money is on each card to place in their holder? Is there a way to get a separate receipt saying what's on each card without ringing each up separate...
Hey everyone! I'm assisting a restaurant that operates 4-5 locations, all of which are currently showcased on a single website hosted through Toast. Right now, customers can switch between locations on the site to view each one's menu, but the proces...
hello! please help - the toast online menu used to say at the top of the screen and in all RED letters "closed" or "this restaurant is not currently taking online orders" something along those lines, but it doesn't anymore - and we frequently have c...
When a customer types special requests in the special requests box (online orders) the special requests do not appear on the ticket. Please help!
We are having trouble with the rewards accounts being automatically linked to credit cards on checks with multiple payments. If one person has a rewards account and the other does not, and they split the payment on the check, both cards are then conn...
Toast Management or Fellow Toast Users:Does Toast Guest Feedback have the ability push the comments and ratings to other social networks such as Yelp, Google Business Pages, Trip Advisor, Facebook or any other Social Networking Site that can auto pop...
If I have a guest that has lost or damaged their loyalty card, is there a way I can assign a new card to the existing account? Cant really find anything on the POS or in the back end.
HI TOASTERS!I have a unique situation that I was hoping you all might have some insight on. We are going to set up a catering event at a brewery. Part of our menu that we will serve that night is special since it will be for St. Patricks day. So I ne...
Sent first Text out today with SMS Beta. Was supposed to go to 335 people. Only went to 279. Pretty frustrated as I've already had two complaints from people saying they didn't get the offer. Anyone using it, have a similar situation or success wit...
Is anyone using the SMS marketing beta? I recently started using it and was wondering if there was a way to incorporate a promo code into the welcome text when a new subscriber joins. I think this would be a great addition.
I am a recent Toast user. We were using Square for just online ordering and marketing. We have an email list of over 7000 people. In square I could edit each individual entries data. I could fix typos and more. Can I do that in Toast? I sent my first...
Looking for help.Our restaurant has set up suggested tipping with percentages at 20%, 25%, 30%. When we print a receipt from the terminal, the receipt mirrors what we have set up. Unfortunately, both our handhelds reflect much lower percentages (3%...
