Hello, Toast Community!
POS - Guest Feedback
We’ve overhauled Guest Feedback, introducing AI feedback insights, a streamlined inbox, and more — all at no additional cost. The new and improved Guest Feedback empowers you to consolidate scattered feedback, analyze customer sentiment, spot trends, identify priority issues, and respond efficiently – all within a single dashboard. Turn guest feedback into actionable insights, help improve operational efficiency, build a loyal customer base, and continue to grow your business.
Learn more here.
Toast Tables - Time-based Table Blocking
Time-based table blocking allows restaurants in need of agile changes to their availability to make granular updates. Previously, if changes were needed to table availability, changes would have to be made for an entire day. Now, changes can be made at the table, dining area, and 15-minute level. Example: The home team wins the big game and a rush of customers comes in, requiring the restaurant to turn off online availability on their patio for a few hours.
Learn more here.
Online Ordering - SmartQuote
SmartQuote is a new quote time strategy that leverages Artificial Intelligence (AI) to automatically calculate and estimate prep times based on your restaurant’s historical data. SmartQuote can help to optimize your order operations, improve your kitchen’s efficiency, and improve the guest experience. Possible benefits of using SmartQuote include:
- Help reduce the guest and delivery driver wait time
- Help reduce occurrences of cold food and increase guest happiness
- Improve quote time accuracy
- Increase kitchen productivity and efficiency
Individual results will vary.
Note: SmartQuote requires Digital Storefront Suite and at least 1 KDS online and operational at least 30 days, with at least 10 orders per day for 30 days, and at least 500 fulfilled orders.
Learn more here.
Test Kitchen - Digital Chits
Designed to help restaurant staff improve hospitality with personalization, Digital Chits puts visit notes from bookings directly into servers' hands. Give your staff the tools they need to increase their hospitality and help improve the guest experience:
- Guest notes: Step up your hospitality and add a personal touch with internal notes about your guests
- Special occasion: Know who’s here for a birthday, anniversary, or other special requests without even asking
- Visit history: First-time visitor? Seasoned regular? View number of visits and first and last visit at a glance
- And more!
Note: You must have Toast Tables or Toast Tables Plus and up-to-date POS software to join this beta waitlist.
Learn more here.
Test Kitchen - Upsell Manager
Toast’s Upsells feature provides restaurants with a new innovative method to help increase check revenue by setting up and customizing upsells across sales channels. By enabling the Upsells feature, you’ll be able to:
- Help drive your daily restaurant upsell revenue
- Enhance the guest experience with customized menu suggestions
- Improve the utilization of menu items and standing inventory
Toast’s Upsells feature prompts servers for upsell opportunities and enhances the guest’s dining experience leaving them feeling valued and likely to repeat visits to your restaurant.
Note: The release of Upsell Manager is a phased rollout. Over the course of the rollout, Toast will iterate on and improve on the Upsells feature by collecting and gathering customer feedback and insights. Your early adoption and feedback will help us refine Upsells and better align it to customers’ evolving and shifting needs.
Learn more here.
Test Kitchen - Cash Flow Insights
Cash Flow Insights* helps you stay on top of your restaurant’s financial health by providing a clear, real-time view of your cash flow. Think of it as your all-in-one financial hub, designed to help you understand how your business is performing. Whether you're planning for growth, managing tight margins, or simply keeping operations running smoothly, Cash Flow Insights can provide additional clarity and confidence to help you make smarter financial decisions.
Note: This is an instant access beta. Special terms apply.
*Cash flow analysis is based solely on the bank account(s) you have connected and is provided for informational purposes only. Categories are assigned based on an initial analysis and can be changed by you at any time. You can disconnect your linked accounts with Toast through your banking provider.
Learn more here.
Do you have questions or feedback for the Toast Product team? We'd love to hear from you in the comments below! 👇
