4 weeks ago - last edited 4 weeks ago
I have a delivery customer that has made several fraudulent chargebacks that we have lost, but I'm considering pressing charges since we know she got the food (it was 5 deliveries to the same house, and my drivers know her by name). Does anyone know if there is a chargeback fee from Toast? Our last processing company charged $15 per chargeback. I can't find one listed anywhere, but I need to figure out how much this woman is costing me before contacting authorities. Thanks so much!
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4 weeks ago
https://central.toasttab.com/s/article/Chargeback-FAQ
You can find more information in the article linked above. The fee is $15 each chargeback.
16 hours ago
Make sure that the payment card used for the order matches the customer's ID. Print out a merchant copy for customers to keep sign and keep the signed receipt for at least 3 moths. Stay vigilant for suspicious emails and phone numbers—keeping a record of them will help you track potential fraud. Card-issuing banks often prioritize their own customers in disputes, so taking these precautions is essential to protect yourself. While this may seem inconvenient at first and, it is the most effective way to deter scammers and protect yourself from being taken advantage of.