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Black screen. Not turning on

Tammymillan
Soup II

My only register is not turning on. I tried unplugging it and plugging it back in . Even checked the breaker panel to see if it was a breaker that was knocked off. Nothing… i need help! Anybody has had a issue with their register not turning on

6 REPLIES 6

rcmck
Dessert I

Is the green light on the power supply brick lit up?

Yes it is!

have you checked the connection that goes from there to the back of the printer,  (if you have one) and the one that goes from the printer to the terminal, possible they came loose if the screws were not secured.

I did! They are plugged in 

i called toast costumer support they have my employee on the video call. They are sending someone over cause they wanted to send me in a new pos in 2-3 days. I need mine fixed asap