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Casual Dining
Start and join conversations in this group to discuss owning and operating a Casual Dining restaurant.
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Resolved! Setting up 2 Expediter Screens

We have a property that has two kitchens with 2 separate menus.  We would ideally like to have 2 expediter screens on the expo in each kitchen.  Currently we have to set up one as a prep station as we were told Toast can only have one expediter scree...

Resolved! Support Issues

Is anyone else out there having customer support problems?  I cannot get a tech or support person who I can understand.  I am on the phone or chat for 45 minutes to an hour and half, and that doesn't mean the problem is resolved.  Is there another wa...

Communal Seating

I am opening a restaurant where we have communal tables, since the combination of how people can sit is endless does anyone have a good way to have seat numbers that are clear and concise? 

Emails vs Phone Numbers

We are getting ready to onboard. I have a "VIP" Club of about 5,000 members that I have collected emails for, not phone numbers. Should i send those members suggestions to add their phone number to their account (would the system even happily merge t...

Reward Program

Hey guys, I own a high volume take out restaurant. When a customer walks in to pickup an order that was placed over the phone and they want to apply that order to their loyalty program, at what point of the transaction is this done? Should we be aski...

Kitchen ticket printing individual tickets

We use a food truck outside the brewery permanently installed as our kitchen.  Because of the elements we print the order tickets automatically behind the bar as well as in the truck.  When I made that change originally we got the full ticket with th...

Resolved! Trying to find out what change an employee made

Other than 'Publish Config', which I think only shows the date and the name of a person making changes in Toast, how can I find out specifically who made a certain change to an item price in Toast? There must be some audit feature that I am missing. ...

Questions about sales summary after a shift

We have been having trouble with the new version of the sales summary. When scheduling a payment (collecting a deposit), the sale is showing up/opening on the wrong day. For example this past weekend, we scheduled the tab to open on Sunday, but it op...

Resolved! reports

How can I run a report that shows how many bottle waters each server sold last month.

Item Comp Rate

Hello All,I am searching for an easy path to find the comp rate of an individual item vs it's sales. Anyone know if that is a thing? Seems as if the only option is to sift through comps to find individual item on receipts then tally. Thoughts? 

Resolved! Catering orders Status

Hello,  Can someone please explain the difference between closed and disqualified in Toast Catering order status and when it would be appropriate to use one or another? Thank you !

Meal Pacing with KDS/Prep Stations

Hi All!I have been using toast at my restaurant for a little over two years now. Recently I've been tasked on elevating the efficiencies in our kitchen with meal pacing (timing) in order to streamline the process, as well as ensure our food is remain...

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