Hi everyone. We have been experiencing a wide range of technical issues. I have noticed that when you try to call support that the wait times are super extensive. Our guests are having trouble with online ordering, our branding has disappeared, toas...
How can I prevent a guest from earning rewards points when they get a discount? For example, we offer a 25% discount to military, but if they join rewards, they end up with a whopping 33% discount. How can we set up Toast so that if a guest receive...
Every now & then we donate gift cards to different community events. How do I activate a gift card for say $50 if I'm not collecting the $50 because its a donation. Is there a donation button anywhere so we can keep track of how many donations we are...
I can see it onscreen but can't export it. Also, I remember seeing hourly sales graphs but no longer remember how to get to them.
Hey all! I've been running the business that I work at using Toast for around four years now and would say that I'm extremely proficient. However, the layout of the business makes for some challenging scenarios when it comes to working on the back en...
To sum it up, I just want to make an "Office Lunch Special" button. The price is $55 for 5 sandwiches (from our existing menu) and 5 drinks (pop, water or tea)I'd like to include the existing "Sandwich" section of my menu so we can ring the different...
This isn't a Toast-related question, but I was just wondering if anyone has digital screens up in their restaurant with the menu on them. If so, I was wondering if you like the company you are using, how easy it is to update your menu and what the p...
Hi All!We have a two level restaurant. First level is self serve counter service 2nd level is full service with wait staff and bar.We have two kitchen printers. One with green paper and the other printer has white to help with directing food.The food...
When we signed up for Toast the big thing we talked about was not having to write drinks on cups and that we could purchase the sticky label printer. However, when 2 drinks come on the same ticket both drinks print on the same sticker, meaning we sti...
Our main menu items are sandwiches. We have them all set in the menu and priced, but now I need all 9 sandwiches to act as modifiers to the "Box" as the customer's first choice; then they need to choose another modifier: a soup or 1 of 2 salad opti...
Hello!I wonder if it is possible to add prompts in Toast where, if a customer orders an item, a prompt will come up and say, "Would you like to add cheese?" or something similar.Is it possible to add prompts like this to upsell?If yes, please let me ...
Does anyone have any recommendations for table trackers and are there any that integrate with Toast. I really don’t want another tablet or system in my already small kitchen.
Is anyone else having this issue? It's a real problem for me. I need to be able to see the driver's phone number for orders placed on our website, but delivered by a DoorDash driver via our integration with Toast delivery services. Background if yo...
So, we are a fast-casual restaurant. As such, the courses option really doesn't work for us. When a guest orders lunch items plus dessert and pays at the counter, we need the ability to hit a button (like a modifier) for the dessert item so just the...
Can someone direct me to the correct setting? We have always had this problem of a customer inserting their card and the payment processes, before we have a chance to finish putting in all items, and before we even select "pay" on our side of the scr...
