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Recycle Gift Cards

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dave_cornerbar
Soup I

‎03-07-2024 01:56 PM

Howdy, 

We get quite a lot of patrons that utilize the rewards program here at our coffee shop and many of them use the physical gift cards. I was wondering if there is a way to reuse these used up gift cards or if they're pretty much useless once the full balance has been redeemed. If they are useless, does anyone have any other creative suggestion to do with these? I just always try to keep conscious of product waste here. 

Thank you,

-DG

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rcmck
Dessert I
In response to dave_cornerbar

‎04-16-2024 05:33 PM

Not from the front end but you can edit customer information from the back end under gift card balances. I guess you could technically resell them, it could get a little messy if you use loyalty though because every  gift card is also a rewards account and every rewards account is also a gift card and I think if a customer uses a different gift card with their rewards account it kind of links the two together as far as looking up cards from the POS.

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Rob
Community Manager
Community Manager
In response to Sha0001

2 weeks ago

I'm not sure what that does and I haven't seen any material on it, do you happen to know where that function is located? 



Robert Anderson, Community Manager
Toast
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Sha0001
Soup II
In response to Rob

2 weeks ago

It is available to Toast employees only in Card Details.  It's next to the "Adjust Balance".  One rep instructed me to use that function and that it could only be done on a PC.  I wasn't able to find it on a PC either so I went back to customer service.  This rep said it was only available internally so needless to say, I'm not sure if it's supposed to be available to me or not.

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Rob
Community Manager
Community Manager
In response to Sha0001

Monday

I see. That might work, but I don't think that's what its intended use is for. What is your case number? I can escalate the case to a senior rep, and they can assist you further in determining the best workflow for this! 



Robert Anderson, Community Manager
Toast
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caitlin
Soup I
In response to Rob

Tuesday

Hi, If you find a solution for this issue, please forward me the directions or conclusion to your findings. 

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