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Recycle Gift Cards

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dave_cornerbar
Soup I

‎03-07-2024 01:56 PM

Howdy, 

We get quite a lot of patrons that utilize the rewards program here at our coffee shop and many of them use the physical gift cards. I was wondering if there is a way to reuse these used up gift cards or if they're pretty much useless once the full balance has been redeemed. If they are useless, does anyone have any other creative suggestion to do with these? I just always try to keep conscious of product waste here. 

Thank you,

-DG

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rcmck
Dessert II
In response to dave_cornerbar

‎04-16-2024 05:33 PM

Not from the front end but you can edit customer information from the back end under gift card balances. I guess you could technically resell them, it could get a little messy if you use loyalty though because every  gift card is also a rewards account and every rewards account is also a gift card and I think if a customer uses a different gift card with their rewards account it kind of links the two together as far as looking up cards from the POS.

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Jamie-OandA
Salad I
In response to caitlin

‎07-01-2025 07:25 PM

I know this is a bit old - we reused gift cards for a while without any issues, until we had issues. 

If a guest saves (or loads, not sure of the proper terminology) the gift card in their Toast payment profile and uses it, the balance will adjust down to zero. Typically the guest then discards the physical card and its done with, though if they happen to return it, or try to use it only to realize it has already been used, and the card ends back up at the restaurant, a new guest would be able to get the same card. 

Once the funds are readded to that card, they also appear in the original guests wallet. We learned this on accident, but we have stopped reissuing cards. I wish there was a way to clear them, or reset them - but I have not been able to find a way.