My name is Eric, and I’m the owner of Old Scratch Pizza in Dayton, OH, and a Toast Customer Advisory Board member. AI has become a daily tool in our restaurant, helping with everything from employee communication and marketing to streamlining operations and reputation management. Tools like ChatGPT and Claude assist with writing, problem-solving, and automating tasks, saving time and effort.
I also use AI to extract deeper insights from Toast data, giving us answers to questions that were previously unavailable. If you’re curious about AI in restaurant management or reporting, I’m happy to share my experience—ask me anything!
