Thermal Receipt paper

[ThomasB]

In an effort to lower our environmental impact, we decided to switch the thermal receipt paper we are using for something more responsible for our planet.

We picked this below :

https://www.ncco.com/product/register-rolls-ribbons/thermal-rolls/thermal-blue4est-bpa-bps-phenol-fr... 

Unfortunately, after trying the blue paper on the printers, (tried multiple rolls on different printers) we noticed that the paper was not recognized by the thermal printers. Like it was not detected somehow it did not engage the printer and made the little noise.

Would you know why ? Is there anything we can do for that compatibility for our planet ?

Thank you 

[rcmck]

I think it is just the wrong size, at least the one is the link is, should be 3 1/8in.

[ThomasB]

Thank you for the reply. You're right @rcmck wrong link. 

We ordered this, same size as the regular thermal, but the printer does not seem to recognize it -> https://www.ncco.com/product/register-rolls-ribbons/thermal-rolls/thermal-blue4est-bpa-bps-phenol-fr...

[rcmck]

Ok, so you are saying it just make the the no paper beeping and flashing? This is the toast branded thermal printers? 

[ThomasB]

Yes the regular Toast branded printers.