Hello,
After far too many emails back and forth with Toast support figure better to ask those who probably know real world. We are a counter service pizzeria that our customers put tips in a tip jar. We have always deposited cash tips and then I pay both with credit card tips and the deposited cash tips to my staff on their bi-weekly pay, based on the number of hours worked as a % of the tips they are paid. What I am trying to accomplish but with no success is:
1. Record the cash tips received in the daily deposit reports, so the Toast Deposit Report matches by bank deposit report.
2. Run a report every 2-weeks that clearly shows all Credit Card Tips & Cash Tips received for the pay period. For whatever reason, Toast includes Toast Delivery Service Tips (DoorDash) in with the Tip reports.
This is seemingly very rudimentary, but for whatever reason confuses the crap out of Toast Support.
HELP!
