Hello toast team, we are reviewing rewards activity for our accounts since we received the following suspicious activity mail; after following the instructions of the following link: https://support.toasttab.com/en/article/Taking-Action-Against-Suspicious-Rewards-Activity, we are having trouble finding the transactions/account numbers by filter, I was able to find only one of the accounts by scrolling manually, the other account couldn’t be found, could you please advise on how a fluent process for this analysis would be made?
Also, I previously joined a toast classroom session in order to review this section but did not receive a complete overview of how to analyze this since the person mentioned that this section is relatively new, one of my main questions is how could we evaluate the following:
Why is there other names/accounts linked to one employee in this section? Is this incorrect? How can we know the employee is keeping the awarded points of the real customer, is there a way to easily track this? Since there are no export buttons on this site,
Please let us know how this can be analyzed, I can happily schedule a call with somebody form the toast team to better understand this.
Thank you!
