AI- worth the hype?

[JT_Riley]

With all that is going on in the AI world, do you plan on using for your restaurant? What are you concerned about or excited for? 

We are currently onboarding AI to answer our calls in an effort to eliminate the amount of time on the phone and focus more on the guest standing in front of us.
Does that come at the detriment on the guest on the phone? 

[au79teahouse]

We tried SoundHound. It did not turn out as we expected, mainly because of we have an extensive menu with a lot of customize options for our beverages.  The automated AI phone system on the market still requires lots of training and tweaks before it can actually replace human taking phone calls in my opinion.

[shaz]

I second this. There is much training needed before that particular product, and many like it, serve our concept in a fashion that is easy to use for customers. 

[adamj]

AI is revolutionizing the hospitality industry, and as leaders in our industry, we need to embrace it and mold it responsibly.

AI has the potential to improve efficiency, productivity, and customer service in many ways. For example, AI-powered chatbots can provide 24/7 customer support, AI-powered revenue management systems can help hotels and restaurants to maximize their profits, and AI-powered predictive maintenance systems can help to prevent equipment failures.

It is also important to choose the right AI solutions for your business and to implement them responsibly.

Here are some tips for embracing AI in the hospitality industry:

Start by identifying the areas of your business where AI can have the biggest impact. This could be in areas such as customer service, revenue management, or operations.
Do your research and choose AI solutions that are reputable and well-suited to your business needs.
Implement AI solutions responsibly and gradually. Make sure that your employees are trained on how to use the new systems and that you have a plan in place to mitigate any potential risks.
Monitor the performance of your AI solutions and make adjustments as needed.
I am concerned about the potential for operators to make poor decisions about AI, given the current operational climate and lack of genuine knowledge in the industry. I am also concerned that operators are desperately seeking cost-saving AI solutions without fully understanding the depth of the decision or how to best utilize these solutions.

I believe that it is important for us, as leaders in the hospitality industry, to help our peers navigate the AI revolution. We need to share our knowledge and experiences, and we need to work together to develop responsible and sustainable AI solutions.

I believe that AI has the potential to transform the hospitality industry for the better. However, it is important to embrace it responsibly and to ensure that it benefits all stakeholders.